Have a 2015 F150 with Undercover tri fold bed cover and Swing Case Tool boxes. Recently had one of the swing hinges break on a mount so sent an email to their customer service along with a copy of my receipt and a picture of the broken mount. Within five minutes Randy Runkle with Undercover replied and said if I would provide the serial number he would get me a replacement out right away.

I contacted him on Tuesday morning of this week and the part arrived today, Friday.

Most of the time when you see a header like this it is because someone got treated poorly by a company. Fortunately that is not the case with Undercover. Customer service so many times has turned into leave a message and we'll get back or please hold while I dump you in someone else's lap.

So to Randy Runkle and Undercover, Thank You for outstanding customer service and prompt delivery of the replacement part. You have a happy customer here and I will spread the word about your products and outstanding Customer Service. The way it should be!!!

Thank You!!!!

 

That's great to hear. I'll be looking to purchase the tool boxes in a couple months. Thanks for sharing the info.

 

I emailed them yesterday (Saturday) about wanting a set of matched locks for my two swing away boxes. Got a reply within an hour or so. Was impressed that they would take the time on a Saturday to respond to something so small.