Warranty claim denied
06-28-2011, 07:30 PM
#1
Warranty claim denied
I took my truck in because my hinges are denting my door. It seems the door is opening to far. The service manager and body shop manager at my Ford dealership took pictures is discovered that the black plastic bar that comes out of the door is broken inside the door and allowing the door to open to far. They sent the info to Ford and they (Ford) turned the claim down saying it may have been opened to hard.
If you open the door you see the two main metal hinges. Up closer to the top hinge is a ribbed plastic bar that connects to the door and goes inside the door jamb.
Number #1 I cannot believe something like that is made out of plastic.
Number #2 The door has never been opened way other then normal
Number #3 How does Ford know it was not damaged at the dealer ship or in transport. The part could have been fractured and has finally broken
How should handle this and whom do I speak with?
If you open the door you see the two main metal hinges. Up closer to the top hinge is a ribbed plastic bar that connects to the door and goes inside the door jamb.
Number #1 I cannot believe something like that is made out of plastic.
Number #2 The door has never been opened way other then normal
Number #3 How does Ford know it was not damaged at the dealer ship or in transport. The part could have been fractured and has finally broken
How should handle this and whom do I speak with?
06-28-2011, 07:40 PM
#2
Verify that the hinges or parts on them are covered under your warranty, the Ford warranty's list very detailed exactly what they cover. If its not on there, it comes down to weather Ford or the dealer want to do the right thing.
How long have you had the truck? The time you have it can effect your ability to claim it was during shippment, if its been a week, thats different than if its been a year. It doesnt matter if youve known about it for awhile, its the time between recieving the truck and when you brought it in.
You can always appeal decisions. Get the address or phone number to appeal warranty decisions at Ford from your dealer.
Also make a complete search on the web, there may be a site covering this and getting your name listed early may help if theres a rash of items that are class action suitable.
How much is the repair and are you able to repair it yourself do you think. I ask that, because often its just easier to go ahead and fix it rather than fight the machine......
How long have you had the truck? The time you have it can effect your ability to claim it was during shippment, if its been a week, thats different than if its been a year. It doesnt matter if youve known about it for awhile, its the time between recieving the truck and when you brought it in.
You can always appeal decisions. Get the address or phone number to appeal warranty decisions at Ford from your dealer.
Also make a complete search on the web, there may be a site covering this and getting your name listed early may help if theres a rash of items that are class action suitable.
How much is the repair and are you able to repair it yourself do you think. I ask that, because often its just easier to go ahead and fix it rather than fight the machine......
06-28-2011, 10:27 PM
#5
06-28-2011, 10:28 PM
#6
Senior Member
BS, bumper to bumper warranty!
06-28-2011, 10:32 PM
#7
Trending Topics
06-30-2011, 10:02 AM
#9
Senior Member
The door hinge mechanism in the f150 is a joke, I thought Hondas were mediocre in this respect but Ford is much worse. As others have posted here, a good gust of wind could cause the problem you have described. Insist to your dealer that the problem was not from misuse or abuse, if they still give you crap complain to corporate directly. No door should be damaged by a gust of wind or simply because you opened the door on an incline.
Door Hinge: CRAP ALERT
Door Hinge: CRAP ALERT
06-30-2011, 10:12 AM
#10
