Rear Power Slider with defrost...NOT WORKING
#21
My truck is in for service for this issue now. The tech said the rear window needs to be replaced to remedy the problem. I am 2 months out of warranty. The dealer is contacting Ford to see if they will cover the repair. Plus I have DM'ed the Service dept on this forum. This is the 2nd time the rear defroster has stopped working. The first time they replaced the dash switch under warranty. This time the dash switch glows, the side mirrors defrost but not the rear window. And now it's Winter... Fingers crossed.
#22
Bought certified 2011 less than a month ago that includes a 12 month 12000 mile "bumper to bumper" and up to 100000 powertrain. Discovered after leaving it outside one night that the rear defrost wasn't working. Took in today and they said the rear window needs to be replaced but warranty don't cover it because glass isn't covered. Since the defroster is in the glass, it's excludes that part of the warranty from coverage.
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dykzeulb (12-11-2014)
#24
Apparently customer relations stated I was seeking legal representation and no longer able to help. My only thing mentioned was making a claim via the BBB and the Missouri attorney generals office...last I checked that was a service to the consumer and not anything more than an agency which acts as a liaison between the consumer and business. Eat it ford
Last edited by dykzeulb; 12-10-2014 at 06:31 PM.
#25
Opinionated Blowhard
This happened to my 2011 that I just traded. My dealer service rep recognized it immediately. Mine was out of the 36 k warranty, but I had an extended plan. He told me it required whole glass replacement, called the warranty company, and it was covered. Only thing is that the window was on back order for about a month.
Good luck!
Good luck!
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dykzeulb (12-11-2014)
#26
Master of none
Apparently customer relations stated I was seeking legal representation and no longer able to help. My only thing mentioned was making a claim via the BBB and the Missouri attorney generals office...last I checked that was a service to the consumer and not anything more than an agency which acts as a liaison between the consumer and business. Eat it ford
Many consumer fraud complaints are handled at that level Statewide and slap the hands of many unscrupulous businesses by imposing and enforcing legal decisions.
Make sure you foward her response as well to the AG.
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dykzeulb (12-11-2014)
#28
I will be forwarding every ounce of documentation to demonstrate their attitude toward the issue. My eyes, I paid for the warranty, it states it doesn't repair breakage, but does cover electrical faults, therefore it should be covered. I assumed this was a simple part number blackout due to it being glass, however clearly ford has become extremely greedy and not putting the consumer first.
#30
Ford Customer Service
For some much-needed clarity, you have an active case with the Better Business Bureau and have clearly, as per your case notes with us and your posts on the forum, contacted the attorney general for your area. We have a separate team, beyond my position as a Social Media Specialist and beyond the Customer Care Center through which your Ford case was handled, called a Dispute Resolution Team, our legal department who handles all claims regarding similar situations. Once filing a case with the BBB, your active case is further handled by one of their case workers. Therefore, please continue to work with your BBB case worker moving forward, as they are your best resource, of course. I myself will be unable to assist further, as this situation is out of my hands.
I hope that this explanation helps everyone become a bit more knowledgeable of our process.
Have a wonderful day!
Brittany