MyFord Touch freezing - 2014 F150
 

Anyone else having issues with their MyFord Touch freezing up on them? I have been keeping a log (which I sent to my dealership - no reply by them).
Here is what's happening so far:


11-23 Remote started truck, put key in turned to run position.
Screen was on, but would not allow me to touch any function. When I pressed the home button, then it began working.


11-26 Same thing happened. This time an iPod was plugged in.
Sometime during that same day, the screen froze again, then reset showing Microsoft Sync screen. A few minutes later things worked fine.


11-30 (Did not remote start) started truck and went to turn on heated seat but screen was frozen while music was playing. Display showed Navigation card was not installed. Turned off truck, opened door, got back in inserted key. The stereo booted normally but the no navigation card message displayed again. I took the card out and reinserted it and it worked normally the remainder of the day.
12-3(Did not remote start) started truck and went to change radio station but screen was frozen while music from iPod was playing. Turned key off and opened drivers door but the stereo kept playing. Had to remove battery terminal to get stereo to shut off.


12-4 Remote started truck, put key in and turned to run position.
Screen was on as well as music but screen wouldn’t allow touching of any buttons including home button. Turned truck off and opened drivers door. Display and stereo shut off. Closed door and put key back in ignition and turned to start. Radio and display came on but would not allow any touch functions. I tried to switch stations using steering wheel buttons but stereo did not respond. Shut truck off and opened the door. Stereo and display remained on. It was very icy so I couldn’t get tools out to remove battery. I put key back in and started and headed to work. On my way the stereo suddenly powered off after a few minutes, displayed the Microsoft Sync message then started working correctly.


12-20 Remote started truck, put key in and turned to run. Changed radio station. Few moments later when to adjust the heat and screen was locked up. Drove away from my house (having been tired of this happening) and in a minute or two the screen went black, then reset and loaded Microsoft Sync screen.

I heard if you pull the negative battery terminal for a minute or so...it will reset it..only thing you might lose is the mileage tracker info

That one day I had no choice but to pull the battery cable. Nothing did (shut off truck etc) worked. Really bummed out about this. Beautiful new truck and it has these issues.

Have you taken it in to service? I wonder if you removed battery cables and touched them iif it would restart the system.

Hi legendsplus,

Make sure you're running the latest software by logging in at: www.Support.Ford.com

If you're already running the latest and greatest, perform a master reset by following these steps: http://support.ford.com/sync-technol...c-myford-touch This will set the system back to the default settings and make sure everything is running as smoothly as possible.

Kim

Same for me and also a 2014. I love this truck but man FMT has some serious issues. Mine crashes about 2/3 times a week and totally freezes at least once a week. I now carry a ratchet and socket every where I go so I can remove the negative terminal on battery. I'm running the latest software and I've done about 10 master resets. Good luck and let me know if anyone ever figures this out. It's the only thing that drives me nuts on this truck, otherwise this sucker is a blast to own and drive! Thx

[QUOTE="Kansas Mike;3878138"]Same for me and also a 2014. I love this truck but man MFT has some serious issues. Mine crashes about 2/3 times a week and totally freezes at least once a week. I now carry a ratchet and socket every where I go so I can remove the negative terminal on battery. I'm running the latest software and I've done about 10 master resets. Good luck and let me know if anyone ever figures this out. It's the only thing that drives me nuts on this truck, otherwise this sucker is a blast to own and drive! Ford, just please send out another update to fix this.

Hey Kansas Mike,

This is not normal behavior for the MyFord Touch system. Please send your VIN in a PM and link this thread. I'd like to pull up some information about the vehicle.

Kim

my ford touch has been a pain since it came out.....

I have a MFT in my 2014 with the latest update and it performes perfectly. I would take it to the dealer because what you are experiencing is not what I find to be normal. I actually really like mine. I do wish some of the functions like heated and cooled seats had their own physical buttons and I can't get used to the new turn signal. But my biggest issue is the lack of driver side handle to get into the truck. I would first up date the software and if you still have an issue take it in and maybe get the MFT replaced

Update
 

So I finally got my truck to the dealership.
Of course they could not replicate the issue. It honestly does happen so sporadically, its nearly impossible to replicate it.
But when it does happen, its very frustrating. So far I have had to pull the battery cable twice.
The dealership invoice states:
"Reprogrammed APIM all my touch functions working okay at this time."
This was on Friday. It has not happened since, but there have been many days in a row without issue. I will keep ya posted.
I didn't loose any settings on my stereo such as favorites etc, but then again, the APIM and the stereo are 2 different animals.
Also, be aware, Ford did issue recall 12MO2, which basically extends the warranty on our APIM modules. Tells me Ford is concerned, probably due to the number of complaints.
Makes me wonder if they are going to retro fit our units with Sync 3 in the future if people continue to have issues. If Microsoft are no longer involved, what will Ford do with defective units?

My 13 did this all the time, was hoping an updated one in my 15 superduty would be better, nope freezes all the time. Ford really needs to move in a different direction, my wife has u connect in her jeep and it is incredible!!

Well it doesn't help but Ford is moving away from Microsoft and my touch and going in a different direction soon.

Mine runs slow at times, but I think it only locked up one time in the nearly 2 years I've had it. I think I read some have had issues if they left a drive plugged in that was large, or that had files saved in several levels.
As for updates, wishful thinking. The 2011- 2012 guys were left out when the 2013 updates came online. 2013 had one update after that. Then 2014 came out leaving the earlier years behind, and they have had 1 update since then. Now 2015's are out, and Ford plans to move to the new platform in another year or so? You will get no software updates just like you don't get improved engine tunes when they tweak them every couple years.

I love my F150, don't get me wrong, but I would document the hell of out it and keep sending your dealership a new report every time it freezes.
Not to take this thread off topic, but I once had a Ford Escape that had a defective throttle body. A real safety hazard because it would fail right in the middle of driving, and the next start up, it would be ok.
To this date, Ford still wont acknowledge how dangerous of a situation it presented. All I asked was for Ford to pay be back for the part (which I even installed myself).
I am keeping the defective unit in hope of that day.
So, although the MyFord Touch is not likely to cause your engine to die on the highway at 65, I would be ticked off having to pull the battery cable just to kill the stereo or not being able to adjust the stereo / heater.

This must be a fairly infrequent occurrence as not a lot of folks have freeze-up problems on this forum. Mine(late'13 model) has never frozen, or acted up. My only complaint is how hard you have to push on the screen when it's -15F in the morning.

Mine will freeze up when after I start the truck and have to go into reverse. It won't return from the camera to the home screen. It goes to the phone screen and no buttons but the setting in the phone screen work. I have to push the setting button and then I can navigate to where ever I want. I tried having and not having my phone connected and it still does it. Makes me want to eat a puppy at times. :censored:

Put the puppy down, Smoke270! ;)

Have you already tried performing a master reset? If not, here are the steps: http://support.ford.com/sync-technol...c-myford-touch

If that doesn't take care of it, I'd have your dealer take a look.

Kim

I haven't tried a master reset yet. I'll give it a try. I won't take it to the dealer. Waste of my time. All they do is "re-flash" the computer and send me on my way. That is always their solution and it turns out to be a huge waste of time and gas with no resolution.

Okay, I read the instructions and it sounds quite simple. Next time I get in it I will try it. Looks like I'll be losing all my saved wall papers and radio programming. Thanks again :thumbsup:

You're welcome, Smoke270. Yes, all of the settings will go back to the factory default settings. You will need to pair your devices again once the reset is done: http://support.ford.com/sync-technol...c-myford-touch

Let me know if you have any questions.

Kim