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Exploding rear window

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Old 01-18-2016, 01:15 PM
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Originally Posted by a2supercrew
My rear window shattered this morning during remote-start-warmup. The truck was just at the dealer last week for warped front rotors and inoperative remote start. It's really frustrating to take it back again. (2014 SCrew Lariat with 25K miles) It was 8 degrees F this morning.

It's even more frustrating to find threads like this that prove this has been an issue for years, and never fully resolved. This does seem to be "normal" though. Bummer. Especially with the price we've all paid for these trucks!

I do appreciate all the good information in this thread. Off to the dealer this afternoon. Again.
I know it sucks!! Make sure to go in and turn the rear defroster off under the remote start settings.
Old 01-21-2016, 08:43 AM
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Well some good news....sorta. My co-worker took his truck, 2014, in last week after his rear window exploded while using the defroster and Ford took care of it. No hassle. Hopefully this means Ford is stepping up.

Last edited by Enginner5; 01-21-2016 at 02:46 PM.
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Old 01-21-2016, 08:48 AM
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Originally Posted by Enginner5
Well some good news....sorta. My co-worker took his truck in last week after his rear window exploded while using the defroster and Ford took care of it. No hassle. Hopefully this means Ford is stepping up.


Was his truck under any warranty?
Old 01-21-2016, 08:50 AM
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I'm hoping to hear from my dealer today or tomorrow. They've had my truck since Monday night. The Service Adviser said it would take all week to get approvals, order the rear window, and install it. The back seat and interior panels all come out, and the head liner is dropped. He also said he'd call for my credit card if the warranty didn't cover it. I've not heard anything, so that's good. It's been a long week of driving my Jeep TJ to work! I normally only drive it in the summer with no top or doors. Winter Jeeping is rough! I miss my truck!
Old 01-21-2016, 09:39 AM
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Originally Posted by Ncm86
My rear defroster didn't explode but it stopped working last week, I brought it in and dealer said its not covered. Looked at the Premium esp plan and it says "back glass- electrical only, not damaged or broken glass." I figured I was covered. Nope apparently the grid is not considered electrical.

If you have premium esp its covered. Have your dealer punch in this basic part number "H42006" when checking for coverage in oasis. If they punch in 42006 it will come up not covered. The H in 42006 stands for heated.

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Old 01-21-2016, 09:53 AM
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I know it sucks for you guys but these windows are so easy to replace yourself.

Parts are about $400-450 for power, I did manual slider in mine for $250.00 shipped.
Old 01-21-2016, 09:55 AM
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Originally Posted by Cudos
If you have premium esp its covered. Have your dealer punch in this basic part number "H42006" when checking for coverage in oasis. If they punch in 42006 it will come up not covered. The H in 42006 stands for heated.

Cheers
There is actually a TSB for inoperative rear window defroster. It does not mention shattered glass. Only that the defroster stops working.
Old 01-21-2016, 11:50 AM
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Originally Posted by RES4CUE
I know it sucks for you guys but these windows are so easy to replace yourself.

Parts are about $400-450 for power, I did manual slider in mine for $250.00 shipped.
Why would you want to repair and pay for something that is defective?
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Old 01-21-2016, 11:57 AM
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Originally Posted by a2supercrew
I'm hoping to hear from my dealer today or tomorrow. They've had my truck since Monday night. The Service Adviser said it would take all week to get approvals, order the rear window, and install it. The back seat and interior panels all come out, and the head liner is dropped. He also said he'd call for my credit card if the warranty didn't cover it. I've not heard anything, so that's good. It's been a long week of driving my Jeep TJ to work! I normally only drive it in the summer with no top or doors. Winter Jeeping is rough! I miss my truck!
Took my service advisor about 30 minutes to take pics and enter information. They responded in about 10 minutes.
Old 01-21-2016, 11:59 AM
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Originally Posted by 03 svtvenom
Took my service advisor about 30 minutes to take pics and enter information. They responded in about 10 minutes.
Unfortunately, Monday was MLK Day, so nobody home at Ford. :-(


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