AutoAnything and Covercraft
 

I thought AutoAnything was well-regarded around here. Is it just me or is sales way out in front of customer service?

I ordered some Covercraft seat covers for my SCAB and received mismatched stuff, then sent it back, then got new mismatched stuff and then ... crickets.

Instead of exchanging the wrong stuff for the right stuff, my claim has been changed to a "warranty request" which, 10 days later, has not been responded to at all.

Is there a war going on between Covercraft and AutoAnything or is this the usual deal where there are a legion of salesman awaiting your order and the CS rep comes in on Thursdays?

Sorry to hear of your troubles. I just ordered some things for the Wifey's car, and everything went very smooth. The customer service was very good. There is a member hear that is a rep for AutoAnything, AJ@AutoAnything. PM him, hopefully he can help.

Sorry to hear it went south...
Just ordered an exhaust today, hope it goes well.

I am hoping that your case is an exception, and not the norm. I just got a covercraft cargo net from anythingauto. Is was missing the hooks. I called autoanything, they contacted covercraft while I was on the phone with them. I recieved the hooks 2 days later! I felt that they handled it great. I was pleased with the customer service from both of them.

I would take wanted33's advice and contact AJ. I hope they get it straightened out for. Let us know what happens.

Just got an email from them apologizing for the delay and insisting they have just sent "an urgent request for status to the warehouse", whatever that means. I guess I'll find out what that gets me before I bug AJ.

If you want something done you need to call them yourself. I ordered a BAK F1 and paid extra for overnight shipping. Well I was charged 100 bucks for the shipping but it was sent regular UPS (free shipping). I used their chat services and they pretty much just brushed me off. Well since $100 is a lot of money to me and I was moving and needed the cover ASAP I called them and they fixed everything that day. Autoanything is pretty good but it seems as if you need to go the extra mile to make sure everything is good.

I really apologize Roget, please do not feel like you are bugging me this is why I am here. Send me a PM with your order number, even if it is being taken care of I will keep an extra eye on the order to make sure everything works out how you want it to.
AJ

I ordered my intake and exhaust from them. Killer price showed up decently fast for standard shipping. But then I recently had to find new lug nuts for my new setup. Found the Pro Comp lug nuts there way cheaper then anywhere else and I was thrilled. I needed them in a hurry so that following Monday (my only day off from work) I could install them then. Ordered Thursday at 11am paid for overnight shipping and they didnt even leave there till Friday later in the afternoon. Didnt show up until late Monday when I couldn't work on it. Very disappointed. Yes ill still order from them but wont count on them to ship on time.

I've spent a lot of money on Auto Anything, Great company!, I've dealt with returns, and warranty items. Currently on my second warranty issue with a product, and the manufacturer is being slow....and now my product is "back ordered", already been a month, I know Autoanything is out of stock so i guess it really is back ordered. Just frustrating to spend $250 on tail lights and not even get to enjoy them:(

Good luck with your issue OP, calling them always works best for me!

Well, a week later and nothing has changed. Other than AJ saying he will look into it, I have had no response from anyone. I still have a product that doesn't fit and no-one has given me any assurance they intend to correct it.