Official Ford Service Representative
07-11-2013, 11:54 AM
#1
Ford Customer Service
Thread Starter
Official Ford Service Representative
Hey everyone - We're very excited to announce we’re finally staffed to a level where we can begin expansion and add coverage to your community!
Here's a little background -- We are Ford Service, so we look to help with service-related questions and concerns. My name is Ashley and I’m the representative assigned to this forum and looking forward to assisting with newer-model concerns, product questions, and tracking vehicle orders. I’m in the office M - F 11 a.m. - 8 p.m. ET. Crystal is my backup and her hours are M - F 8 a.m. - 5 p.m. ET.
It’s preferred to keep all conversations public in case others have similar questions/concerns. The only time you'll be asked to PM information will be when it's considered private (VINs, contact info, etc.). Some things we won't be able to add value to are concerns with older/high-mileage vehicles, future-product questions (unless we've already released info publicly), modifications, and other non-service issues. We'll do our best to track down answers from our engineers and brand managers whenever possible, but these may take some time, so please be patient. Private messages are typically replied to within two business days and we will post when our offices are closed or we’re out for vacation.
We plan to add an agent who specializes in SYNC, MyFord Touch, navigation, and SiriusXM in the future, so please continue to contact us through other channels for those topics in the meantime.
Our social media search portal finds relevant posts where we can add value. There's nothing you'll need to do differently; we'll find your posts and jump in where we can help.
We're happy to finally be here!
Ashley
Here's a little background -- We are Ford Service, so we look to help with service-related questions and concerns. My name is Ashley and I’m the representative assigned to this forum and looking forward to assisting with newer-model concerns, product questions, and tracking vehicle orders. I’m in the office M - F 11 a.m. - 8 p.m. ET. Crystal is my backup and her hours are M - F 8 a.m. - 5 p.m. ET.
It’s preferred to keep all conversations public in case others have similar questions/concerns. The only time you'll be asked to PM information will be when it's considered private (VINs, contact info, etc.). Some things we won't be able to add value to are concerns with older/high-mileage vehicles, future-product questions (unless we've already released info publicly), modifications, and other non-service issues. We'll do our best to track down answers from our engineers and brand managers whenever possible, but these may take some time, so please be patient. Private messages are typically replied to within two business days and we will post when our offices are closed or we’re out for vacation.
We plan to add an agent who specializes in SYNC, MyFord Touch, navigation, and SiriusXM in the future, so please continue to contact us through other channels for those topics in the meantime.
Our social media search portal finds relevant posts where we can add value. There's nothing you'll need to do differently; we'll find your posts and jump in where we can help.
We're happy to finally be here!
Ashley
The following 14 users liked this post by FordService:
13Raptor (07-11-2013),
Azuri (07-11-2013),
BassAckwards (07-11-2013),
chlngfyo2 (07-12-2013),
ComQuest (07-16-2013),
and 9 others liked this post.
07-11-2013, 01:50 PM
#4
Ford Customer Service
Thread Starter
I'll be more than happy to assist with any Canadian service concerns. We're working on getting a dedicated Canadian rep on here in the near future; I'll let everyone know when that happens. In the meantime, I'm here!
Ashley
The following users liked this post:
Azuri (07-11-2013)
