In Transit
Ford Customer Service
Joined: Oct 2010
Posts: 3,736
Likes: 808
From: Dearborn, MI
Can someone explain "in transit" to me? My truck was built last Thursday June 2 and the day after my delivery was pushed from June 11 to July 5(only 13 hours by car from build Plant). Today all of a sudden it says its in transit dated back to last Thursday but the delivery eta has been pushed another 2 days to July 7. Does this make any sense to anyone?
Send me a PM with your VIN, smoke74; I'll see what I can find out.
Rachel
Senior Member
Joined: Jul 2009
Posts: 3,337
Likes: 1,001
From: Lost Wages
Did you talk to your salesman?
In February, when my truck left Dearborn heading to Lost Wages, he sent me an e-mail every Monday, telling me exactly where the train was.
Surprised me that the train took a northern route, before turning south to Salt Lake City, and then here.
When it got here he e-mailed me daily, telling me when it was off-loaded, and scheduled to go on the transport truck. There was no wondering where it was.
I don't see why your salesman could not do the same, like the CS person above can.
In February, when my truck left Dearborn heading to Lost Wages, he sent me an e-mail every Monday, telling me exactly where the train was.
Surprised me that the train took a northern route, before turning south to Salt Lake City, and then here.
When it got here he e-mailed me daily, telling me when it was off-loaded, and scheduled to go on the transport truck. There was no wondering where it was.
I don't see why your salesman could not do the same, like the CS person above can.