Hoping someone from Ford can point me in the right direction with an issue I’m currently dealing with.

Our household currently has four Ford vehicles:

• 2024 Bronco
  
• 2020 F-150
  
• 2019 Fusion
  
• 2015 Fusion
  

The 2019 Fusion (61,324 miles) was recently diagnosed by a Ford Dealership with coolant intrusion into cylinder 2, confirmed through a pressure test and borescope inspection. The dealer referenced TSB 19-2346 and quoted approximately $10,000 for a long-block replacement.

The service advisor attempted to submit a goodwill request with Ford but said the system would not allow it because the vehicle is just past the 6-year cutoff. He recommended that I contact Ford Customer Care directly to open a case. When I called, I was told there is currently no program available for this issue and that the previous assistance program ended in December.

Given the relatively low mileage and the fact that our family has been long-time Ford owners, I was hoping there might still be a way to have the situation reviewed for goodwill assistance or escalation.

I’ve always taken pride in maintaining my vehicles and have shared a lot of that here on the forum over the years. Any guidance or help you could offer in getting the case reviewed would be greatly appreciated.

Thank you for your time.

 

unfortunately , it sounds like all of the channels have been exhausted, Ford hasn't been active on this forum for a little over a year.


They are pretty strict with their cutoffs for loyalty, it used to be 10 years from in-service date was the cutoff but about 3-4 years ago that got changed to 7 years from in-service.

 

Fix it or get rid of it. Those are unfortunately your two choices. Ford is not going to do anything.

 

2019 Fusion may not even be worth $10K. Just get rid of it if you are able to.

 

It might be worth having an independent shop install a used engine. Don't give up on it yet.

 

If you can prove the problem was a defect from the factory, and it most likely was, there is still a chance to get some help from Ford. My dad had an almost identical issue with a 1985 Pontiac. When the engine was cast there was a defect that resulted in a hair line crack in the block. He was at about the same mileage and age before the problem showed up. It took some time, dad contacted a lawyer and they took it to arbitration. They finally agreed to supply a new factory engine to the dealer at no cost, but dad had to pay the dealer for the labor to have it installed.

If that doesn't work I'd explore a scrapyard engine. It comes down to how much the repair will cost vs what it's worth.

 

Are you sure it's not just a head gasket? Does that bulletin state that these motors are known for cracks?

 

it is a known design flaw in the engine. A new design was used starting in late 2019.

 

Yes, its a bad block casting, I sold many of the 2.0 during that time frame, I even kept one on the grounds when i was still at the dealer

 

Looks like Ford has lost one more loyal customer, along with the several hundred people he knows and speaks with.