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2017 F150 Sync 3 - Android Auto Issues

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Old Oct 1, 2020 | 01:59 PM
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Richard Holt's Avatar
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Default 2017 F150 Sync 3 - Android Auto Issues

My Vehicle:
2017 Ford F150 Lariat with Sync 3. Current Sync 3 software version 3.3.19052 with Maps version 1.19 loaded using the Cyan Labs Syn3 Updater in automatic install mode using a 32 GB 3.0 USB. If it matters, it has a sun and moon roof and it is a full super crew with climate control and heated/cooled seats.

The Problem:
I would like to use Android Auto in my F150 but I cannot seem to get it to work. It will start but after a few moments, it stops.

Symptoms:
- The Sync 3 screen will show it working, then it will stop working and will not recognize that I have any phone plugged into the car.
- The Android phone (Samsung Galaxy S20 Ultra) doesn't show any differences when it fails except for I noticed that the GPS doesn't work after the failure.

Notes:
- I have tried factory resetting the F150 Sync 3.
- I have tried upgrading Sync 3 using the official Ford upgrade via USB.
- I have even upgraded Sync 3 using Cyan Labs' Syn3 Updater program via USB.
- I have used different USB cables and even purchased one that was a USB 3.0 Cable.
- I have turned on the feature that keeps my Android phone awake as long as it is being charged.
- I use my Android phone in my Mustang with Sync 3 regularly without issues and have tried the cables that I use in it.
- I have tried to keep the car still thinking it may be the connector in the F150 vibrating.

Please help with this issue as I know that others are using the 2017 F150 with the Android Auto software working.
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