Hello. I have a 2021 Platinum Powerboost with just over 10K miles that has been in shop at two different dealers for a total of a month now since May 14th. I took it in for oil change and to have the under carriage recall and tow recall done 04/28/22. They were unable to complete the under carriage recall as they did not have the part. Then 2 weeks after the service I was out of town a couple hours away and the engine light came on and shortly after it would give red alert that onboard had failed and to pull over safely and unplug unnecessary items and reset and to see dealer as soon as possible. There was nothing plugged in. I happened to be close to a ford dealer in Bentonville, Ar. I had to stop and reset the pro power onboard 3 times just to get to the dealer a few miles away. When alert was happening, the power was reduced, and AC would not blow cold air and vehicle would jump and sputter at stops. I was able to get to the dealer and they had nothing to offer other than some kind of communication issue and advised if I could drive it for me to try and get it back home and to a dealer in hometown 2 hours away. After I let the vehicle sit for an hour or so, the alerts stopped, and the check engine light even went off for 20 minutes or more while driving. Then the truck gave red alert again and would not even start back up for 5-10 minutes and said find nearest service station. I made it back to that same dealer and advised that I couldn't make it back home. They had the truck for a week and went ahead and did the under carriage recall and updated Blue Cruise but unable to recreate the issue after they went through an 8-10 hour update through all systems and modules


Truck seemed fine after and then June 7th it gave the red alert again with same error, (Alert: pull over safely and unplug unnecessary items and reset and to see dealer asap), I let the truck sit overnight and the alert went away until June 11th and it went haywire again, The Ford pass app shows as "Malfunction Indicator Lamp - Regulatory and The powertrain control system has detected an internal fault in control module and to have vehicle checked by authorized dealer as soon as possible."


I took it in to my local dealer and they still have the truck after 3 weeks and offer no loaner or rental just they are looking for one for me for almost 3 weeks now but that is just the way it is. They did advise I need a new Battery Control Module and finally have the part as of yesterday but it will require a lot of garage space to fix as they have to pull apart the complete undercarriage to repair it and then put it back together, Due to the work involved it will take up space that they currently do not have available and will not start it until next week some time and then will take several more days once repair starts. My service advisor originally told me they were just waiting on a battery control module but once received it would be a same day fix. I am trying to be patient but not trusting anything they say and honestly fed up with it at this point.


I have owned nothing but Fords for many years and love my truck but thinking I made a huge mistake here going with the Powerboost, Any advice on if I can escalate this directly with Ford? The dealer doesn't seem to really care and just throws out the "with the Hybrid engine and Battery etc, and dealing with Pandemic stuff excuses that it is what it is. I shouldn't have bought a Hybrid." over and over again. To make matters worse I have a cross country trip I've had planned and leaving in 2 weeks and my truck, according to the dealer, will be fixed by then, but I am now nervous about even attempting a long drive in it at this point.


Has anyone gone through similar issues with the Powerboost and any thoughts on making a cross country trip so soon after the issues I have had with it? And also, any advice on if I can or even should escalate directly with Ford and how?


I know long post. Sorry but I've never had issues like this before. I appreciate any feedback or advice.

 

I had the exact same experience last week during hour 12 of a 13 hour drive in my 2021 Lariat Powerboost. Pulled over, shut off the truck and called my dealer who said to being it in asap as things will keep shutting down until it is underivable. When I restarted it the error was gone and it drove okay back to the dealer. Although the warning on the truck was gone, the service rep was able to enter the VIN into her computer and see the series of errors relating to the issue. I got a call today from service saying that this is the 4th truck they've seen have this issue shortly after an over-the-air software update. They said they have done something on the software side that they believe corrects the problem, but want to keep it for another day to test.

Hopefully this gets fixed and we never see the error again, but like you I'm a little apprehensive of another long trip. I love the truck but can't believe the closest I've come to getting stranded on the road in the last 25 years is in a 1 year old truck with 15k miles.

Will you post back if you ever got a good resolution from your dealer or from Ford?

 

I was never able to get a rental or get any contact back from Ford. I did get my truck back a few days before my trip and it did fine on the trip and no issues since. Guessing that was it but still concerning they had to pull apart the whole undercarriage just to replace a module. Brand new truck shouldn't be in the shop that long in that mileage range. But I will drive for a few years and go back to a Powerstroke.

 

Hi Guys. We're in the same boat Bleetlejuice. Here's my similar story:

2022 F150 Powerboost under full warranty. Had driven it about 14K miles (exactly one year) with very few problems until end of January '23. Was driving from Colorado to Florida via Missouri. Stopped for the night in Hays KS. Next morning had the "Service Engine Soon" wrench when I started the truck remotely as it was about 15 degrees outside. Stopped the truck to gas up before getting on the highway. After fueling, truck would not start. Received "Stop Truck Now" warning (red flashing truck with exclamation point symbol) (of course the truck was already stopped). Also a Powertrain high voltage fault. Tried to restart using the Ford app - received the message "unable to remote start as vehicle is already running". Again, it wasn't.

Fortunately we were very close to the local Ford dealer. After being towed to Ford dealer, they did nothing that day of course as I had no appointment. I'll leave most of my criticism of the dealership for another time, but suffice to say they were not knowledgeable about the Powerboost and did not appear motivated to move quickly. Makes you wonder what a small family is supposed to do if they don't have the means to be out of pocket for extra hotel nights and rental cars?

After troubleshooting for four days, they concluded the small 12v battery under the rear seat needed to be replaced. I asked the tech what role that battery plays in the problem I was having. His response: "I don't know what it does but that's the only thing I found that tested bad." This from a "Senior Master Service Tech." Took five business days to receive the battery from a vendor, as Ford doesn't stock that battery. By now I had already flown home to Florida to wait it out.

I called Ford Customer Relations at 800-392-3673 and asked them to open a case for me, which they did. Ultimately here's what happened: I convinced Ford to ship the truck back to me in Florida at their expense, which they did after a lot of hemming and hawing and claiming not to have expertise in shipping cars around the country (um, don't they do this all day long with their inventory?!). They repaid me for the extra hotel nights and for my wife's rental car expense (she drove home with our dog while I sat in Hays). Customer service didn't call when promised if they only had bad news. When they had good news, they were proactive.

Now my faith in my truck is shaken, and just last week I started receiving "Service Engine Soon" warnings with "Power train malfunction/HV fault and Reduced Power" errors that are now locked in. It's going to service today for that problem, and I'm keeping documentation in case I have to invoke the Florida Lemon Law. It breaks my heart because we special ordered this truck and have been proud of it. But how do I undertake this summer's road trip back to Colorado, towing a 25 foot travel trailer, with a truck that randomly generates big problems? Peter B's comment about being stranded is spot on and exactly what I said to myself - I'm 62 years old and the ONLY time in my life I've been stranded on the road is by a 1 year old, 80,000 dollar truck under full warranty.

I think Ford's technology was not ready for prime time in the Powerboost. Finally, just to agree with another comment I read: There seems to be a correlation between OTA updates and problems popping up.

 

Had my 2021 PB in for a minor door latch problem and asked they bring my software up to 4.1 (I'm currently halfway thru 3.5.3 update and stalled out) They said they would not as the SW is too buggy and they have had a lot of issues in trucks that have updated. All my functions are fine and I'm turning off scheduled updates until Ford gets their act together.

 

Hey KD.

Interesting this popping up right now, My truck at 22K miles is currently sitting at the dealer for over one month, yet again.

I am also on another ford f150 group, f150gen14. If you are part of it look at the thread titled "Powerboost No start."

I filled up with gas one day and got back in the truck and wouldn't start, Getting it on the tow was quite the experience. The dealer advised it was the Transmission Mode Switch that required a new range selector. They have replaced it I guess but the truck is still not communicating and they aren't able to figure out why.

They did at least get me a loaner this time after they wrecked the bumper trying to get it in the shop. So they have replaced the bumper as well during this time.

On the other forum a Ford rep reached out to me and took my info and opened up a case for me and customer care called the next day and left a message saying they are not sure what I am needing or trying to accomplish with a case, since the dealer had the truck and had diagnosed the issue. At that point the dealer was still saying that it would be any day and all was well. I have left 3 messages for them to call me back now with no response or callback, Now the dealer said they are reaching out to Ford themselves for assistance as they are just stuck at this point.

Of course, I have a trip to Florida at the end of May and will worry the whole time, that is if I even have my truck back at that point. The loaner is another F-150 but one of the restrictions is I cannot take it out of state.

I sure hope you do not have this happen, but I will be trading this truck in as soon as I can. The bad thing is I put tons of money and added absolutely everything I wanted in and on this truck. That and I have 0% interest which is no longer available if I want to finance at all.

I will go back to a 2500 when I do. I may leave Ford altogether at this point and I hate that.

 

I purchased a 2023 F150 Sport NON 4X4 with 1000 miles on it 10 days ago. I was sitting at red light in Economy mode. When the light turned green and it was my turn to go, the truck wouldn't move, it just reeved up making a loud engine noise, then after being honked at several times from the frustrated humans behind me "I don't blame them" The truck kicked really hard and began going. The service maintenance flashed on the dash and the wrench came on. I drove it straight back to the dealer never getting out of 3rd gear even driving 65. On my Ford pass this was displayed.
1.Sport powertrain malfunction/reduced power
2.A Powertrain or All Wheel drive AWD Four wheel Drive fault has been detected.
The dealer turned the truck off and after 20 min drove it and OfCourse it was fine. I did video the drive there showing my speed and showing it was stuck in third gear.
I'm waiting to find out what's going while I'm in a rental.