I will try and keep this as short as possible:

I have a 2021 F150 that was stuck on an OTA update (continued to do the same update every week for 4 months) about 3 months ago. Took it in to the dealer for them to fix it and they reset all of the SYNC 4 systems and it fixed the update issue. However, afterwards the built in Alexa app and all functionality disappeared. I have read through so many threads and watched so many videos I have lost count but still cant find an answer to how to get it back on the truck. I have been on the phone with Ford numerous times but they always want me to download the Alexa+Ford app on my phone and use it that way. That is not how it used to work and I don't want to set it up that way. I loved the hands/hassle free way that the built-in Alexa function worked. I finally gave up and took the truck back in to the dealer a week ago for them to diagnosis it and they can't seem to figure it out either. Hoping someone here has either had a similar issue or knows how to fix it.

Here are pictures of all the settings menus I currently have, 2 pages is all that show up on the SYNC screen



I got a picture of my wife Lincoln screen to show what icon I am missing and talking about



Without that icon I have no way to pull up the QR code to re-login to my Amazon account and make Alexa active again. Does anyone know how to get that setting back or where it went to?

Thank you for any insight you can provide!!

 

Welcome to the forum. I'm not much help on the tech stuff.