Consider this a rant or not. I've been digging into the Sync 4 Onboard mapping issues for the past few months. Phone calls, galore.
My Complaint: Ford mapping sucks. They claim they are updating Maps Annually, Quarterly and roads that they know you travel often. I call BS.

If they are going to make us subscribe to Navigation at a rate of $600 for 3 years, I expect the maps to be correct. As proof, my last 4 Ford vehicles, from Sync 3.3 to 3.4 and now to Sync 4, have all had the same not updated roads. So this is not just a current situation.

So called Ford several times and they cannot tell you the frequency of map updates and all they can tell you is your Sync version.
Their instructions is go to HereWeGo site, create a fixed road and submit it. I did. After months, it was finally corrected on their web site maps.

Called Ford again today and they had me -call-HereWeGo to get some kind of clarification as to when do they update Ford.
After the rep dug into it, they said they don't have a contract with Ford anymore for the newer vehicles and only covered earlier years back to '09.... I'm like WTF.
Basically he said we are suppose to call Ford and they are in control of it, not them.

So we have a situation of 'it's their job, no it's their job' finger pointing. It's really pissing me off because this road has been around at least 4 years and it shows me going off road with all my vehicles. But it pisses me even more so is they have no Nav support on their newer vehicles. I paid $75K for a full functional package. Not something still loaded with old tech.

IF Ford is planning on charging crazy money for Nav and Bluecruise, they better have their crap together. I have called everyone except Ford Corporate and I have to calm down before I do so. Fords Nav tech sucks. Always has been. But sticking 3rd party GPS units to the dash or using your phone should not be the only options if you want accuracy. All my Nav apps show the correct roads, yet, Ford is still in lala land.

If you have any positive or accurate info beyond what I wrote, please add to this.

FORD! You reading this? How about some accountability and answers!

 

The only onboard Nav we have in our vehicles are ones that came with an already built vehicle. As you have found out, Ford and practically all,other makers have worthless Nav systems. I either use my phone or a Garmin to navigate wherever it’s questionable. I would never actually order a Nav system in a new vehicle. Unfortunately they are included in packages that may include options you want.
I certainly would not be paying any fees to update their Nav systems.
good luck on your quest though.

 

I agree. My only wish is that Android Auto map can be made full screen.

 

Good to know, thanks