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Old Jun 12, 2020 | 06:42 AM
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Sorry I FAT FINGERED the title line. Should be USB
Has anyone had the following come up on screen, “USB Insertion ERROR” not sure why I get this when I plug my phone in. I have tried 2 different cables and nothing.

Last edited by Dhavi4226; Jun 12, 2020 at 10:25 AM.
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Old Jun 12, 2020 | 11:36 AM
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Originally Posted by Dhavi4226
Sorry I FAT FINGERED the title line. Should be USB
Has anyone had the following come up on screen, “USB Insertion ERROR” not sure why I get this when I plug my phone in. I have tried 2 different cables and nothing.
Which sync version are you running? Also what kind of phone?
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Old Jun 12, 2020 | 05:32 PM
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I have SYNC 2. Something. Recently updated. The phone is ASUS. It has worked previously. Also it does connect via Bluetooth. Don’t know what happened. Just tried wife’s IPhone and got no message and it also connects via Bluetooth.
My feeling is the phone itself is at fault.

Well not so fast, just tried another android phone (moto) ending in the same result. (USB Insertion Error)

Last edited by Dhavi4226; Jun 12, 2020 at 08:50 PM.
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Old Jun 12, 2020 | 11:07 PM
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Originally Posted by Dhavi4226
I have SYNC 2. Something. Recently updated. The phone is ASUS. It has worked previously. Also it does connect via Bluetooth. Don’t know what happened. Just tried wife’s IPhone and got no message and it also connects via Bluetooth.
My feeling is the phone itself is at fault.

Well not so fast, just tried another android phone (moto) ending in the same result. (USB Insertion Error)
For what its worth I have a Samsung and my truck definitely prefers to have the OEM Samsung cable plugged in vs a $5 gas station cable.
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