I recently ordered, and received some parts for my XLT from Tasca. I thought it strange that I didn't receive any acknowledgement of my order, or a tracking number for the package.
One of the interior parts was the wrong color, so I attempted to return it - again, they have not acknowledged my e-mail request for a return authorization, and the phone number on their website doesn't work.
Has anyone been able to contact them recently?

 

bump

 

I called this morning and the number is working. 1-800-598-1484

 

Tasca has at least one or two reps over in the vendor area on this forum, try sending a PM.

 

I called two weeks ago today and asked if three items were in stock. Their reply: yes-yes- sorta as its at the distribution center and we can have it in 3 days. I was told if I ordered before Monday the 17th, the one part would be to them no later than the 20th, and it would ship the 20th via UPS and I would have it the 21st. I placed the order, got my confirmation e-mail and e-mail about having to wait for the one piece.

No response to an e-mail on the 21st when it did come. No response to an e-mail on the 24th.

On the 25th I got an e-mail stating my order was complete and it was shipped via USPS with a tracking number. Three days later USPS is still "waiting for the item." They claim TASCA has not given it to them. Two plus weeks to save $40- won't make that mistake again! Not to mention I selected UPS shipping which is next day for me because I am close- and they allegedly sent it USPS.

Second time I have ordered form them and had an issue. Last time they sent me the USB hub with no packaging. They literally they threw the hub (no white Ford part box, not in an envelope, not in plastic bag, nothing) in a box with no packaging to protect it.


I work during their normal hours and can't have a phone to normally call them during business hours. Today I am off and will find out what is going on. I won't be back. Levittown is pennies more but their shipping is cheaper.

 

I had a similar experience with Tasca over a year ago when I bought my first OEM part for a mod. It arrived damaged and didn't get a response from them in a timely manner. When I escalated to pit bull mode things changed a little. After that they were very responsive and kept me updated. They apologized and made it right, waiving shipping and credited me the original shipping cost.

One note about the USPS tracking system, it is not very accurate or reliable. After all it is the gubmint lol. I had a shipment that had the "waiting" status for 3-4 days, then it arrived on the 4th day, no updates on the site at all until it was delivered.

 

Remember, as a last resort, you can always get your CC company to refuse payment.

 

It is interesting that no one from Tasca Ford has responded. I ordered a set of towing mirrors last year and the service was great and shipping reasonable after a lot of complaints on the forum. However, it appears they still do not have a handle on their shipping software & exorbitant costs.

I attempted to place an order with Tasca Parts for several small parts this morning and decided to look elsewhere. Costs: $109 + $66 Shipping. I placed the order with a California Ford dealer. Costs: $107 + $0 Shipping (UPS Ground).

 

Check your spam folder. Their emails back to you might be coming in as spam. As whenever I've emailed them they got back right away to me. I've placed a few orders over the years and always got a direct response to any questions I had (I've never called them)

Also as a Vendor I can tell you it's best to email them direct then use the message boards. Message boards are not checked all the time and things get lost in here and it's hard to track messages. I can say I always prefer folks email us direct or use our website rather then message me on here. As it's easier and centrally monitored. Whereas message boards are lost sometimes, forgotten about,etc..

Right now it's a bit slow for the vendors it seems. So a lot of us have gone dormant and focused our marketing on other sources (we're big on Facebook right now but slow on the website).

Just an example of course.

 

I emailed them and gave plenty of time for a response- still no response to my e-mails on the 21st and 25th. I have also found AMEX/VISA loves seeing e-mails when you dispute a charge versus an undocumented he said/she said.

I did call today and after 9 minutes on hold, I was told not to worry, it was "definitely shipped and will eventually get there." Asked if they could check if its sitting on a counter and was never picked-up or misplaced- as I find it hard to believe the USPS has failed to scan it (1) when it got picked-up; (2) at the local post office; (3) at the regional distribution center in the departing area; (4) at the regional processing center in my area or my (5) local post office. Maybe one scan got missed, but it should have been scanned at least at the local PO or distribution center after being shipped 3 days ago. They said its possible but it will "make it out if it already did not."

Told to give it until next Friday and if it has not arrived they escalate the matter. As for my shipping choice of UPS, I "shouldn't worry" as I was only charged USPS rates despite my order confirmation showing I selected UPS.

Kick the can down the road. No apology or care in the world.

FLAT OUT- TASCA is having major issues with responding to customers via e-mail; fulfilling orders as placed; and shipping items accurately! And I just noticed the reviews on Google are one star for the past several months.

I am not worried. If its not here tomorrow I will call VISA and get my money back. But I will never shop TASCA again.