Have a platinum tuxedo black sport crew. The tailgate release option is great however when I release the tailgate it will free fall until the metal wires catch it. If I open the door manually I notice that the dampers catch it and it opens up smoothly. Has anyone else experienced this and if so any luck with a fix?

 

Take it to the dealership. That is not normal.

 

There was a similar post couple of months ago. Can't find it now, but the problem was that the tailgate damper was never installed at the factory. Easy dealer fix, as I recall.

 

This case sounds different.

 

Sounds like it's time to loop in your regional customer service manager for further assistance, TAP19. Please send a private message my way with your full name, VIN, current mileage, servicing dealership, and best daytime contact number. I'll get the ball rolling!

Brittany

 

Here's the link

https://www.f150forum.com/f118/tailg...st-xlt-290609/


The damper is behind the right tail light.