My Tailgate Step, either is really difficult to get it to latch (sometimes having to slam it in 3 or 4 times before it latches)... or... it doesn't stay latched, popping up by itself.... or... it won't pop out when I hit the button.

Very annoying.

Stealership has looked at it twice now... replaced a couple of parts.. but no change.

Have any of you has such issues, and what was done for resolution.

 

Mine has been fine other than a standard requirement to close it with AUTHORITY ! otherwise it doesn't lock in place.

 

· SSM 45307 - 2015 F-150 - Tailgate Step Pops Up While Driving, Binds While Extending And/Or A Release Button That Sticks.

Some 2015 F-150 vehicles may exhibit a tailgate step that pops up while driving, binds while extending and/or a release button that sticks. The Workshop Manual (WSM) has been updated with improved tailgate step adjustment procedures.

 

Well now...

I am thinking the techs at my Ford Dealership, must not have the same book that you have!

I was thinking about trying to adjust the striker myself... the symptoms make me think the lock plate is too deep, and needs to be set just a bit looser.

Thanks for sharing the pages out of your book.

 

If the techs at your dealer couldn't find that information...

find a new dealer