I'm a new member so if this has been covered please point me to the correct thread

I bought a 2020 XLT 4x4 Crewcab 6.5 bed
FordPass says I need to upgrade my sync and navigation software. I downloaded sync and following the instructions I had to leave the truck running (auto stop start disabled) while the upgrade installed from a USB drive. 3 hours later the upgrading message cleared. I don't know if it finished the upgrading message just disappeared. A log file was created but would not upload to Ford. A message about invalid log file was displayed. Looks like the version of Sync changed from 3.4 build 19274 to 3.4 build 22251. So I can assume it updated, but Ford Pass still shows I need to upgrade.

I also downloaded the nav update which is 12,400,000 k bytes. The sync update was 9 million k bytes.

 

I’ve never had good luck getting the log files to upload. There’s a sync 3.4 update thread you can search for that explains the whole update process and has the files needed to update without going through Ford’s process.

 

Ford Pass can take days to update on some things.

 

This. Happens to me almost every time but it does eventually update on Ford's site. Good luck and congrats on your new truck!