Hey guys,

Has anyone had any luck contacting SCT tech support on the weekends? I have a 2018 ecoboost 3.5 and yesterday when I tried to tune it the truck wouldn't start and wouldn't return to stock. SCT uploaded a restore file and got me running and said I could try to tune it again now that they had restored it. I tried and same thing happened and I couldn't get through to a person yesterday afterwards and sent emails (site says email only on weekends). They are supposed to be open for emergency only but I have had no response to multiple emails and tried calling too.

Anyone had luck getting in touch with them or am I dead in the water until Monday?

Thanks,

Lee

 

Thank you! I am very happy to say that when I woke up this morning and checked my email SCT had already set up a restore file for me to use. I plugged my tuner in, downloaded the file and I am up and running. So now I will leave it stock until I can get more information as to why it isn't loading the tune correctly nor allowing me to return it to stock. I will definitely save a copy of the stock file, was in a hurry when I got the tune and didn't have time. I really don't think this would have done any good though as the tuner is behaving weird. Hopefully SCT will help me find out what is wrong and correct it. For now though I want to give praise to SCT for getting me up and running so I can take my girlfriend and her kids in the new truck to view Christmas lights tonight.

Thank you SCT!!!

 

Wow, that’s exemplary customer support. I appreciate you sharing your experience with SCT!