Anyone familiar with SSM 48336? The voice on our sync system stutters while reading text messages. According to the SSM some 2019 units may experience voice prompts that skip, hiccup or have short pauses. Supposedly Ford engineering "is investigating". I've messaged Ford IVT without any response.

Any information would be appreciated.

My truck has Sync 3.3 V4

 

SSM 48336 - 2019 Various Vehicles - Audio Voice Prompt Concerns While Providing Directions

Some 2019 F150, Ranger, Continental, Edge, Nautilus, Mustang, Fusion or MKZ may experience voice prompts that skip, hiccup or have short pauses while directions are being provided. No repairs should be made to attempt to correct this condition. Engineering is currently investigating the concern. Monitor Oasis for updates.

 

Our 2019 Edge just started doing this.

 

My 2019 Limited does this too. Seems worse when the truck has only been on for a minute or two. I mean, I get that everything needs to boot up and load...but several minutes seems excessive.

 

Mine as well. Thought the gal had Tourette's at first.

 

It's the Porky Pig syndrome

 

Yeah, I had the SSM in hand. Two techs at a dealer have called their support who said "we haven't heard any complaints". I called Ford back in May when the truck was delivered about the problem. The recent upgrade has made it worse and all voice functions are slower in responding.