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Old 09-17-2018, 10:32 AM
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Originally Posted by Sweetlou View Post


Good plan. My truck was in the shop 60+ days. I called Ford around day 35 to get the ball rolling. NY requires 30 days out of service.

Start deciding now which route you plan on going - replacement vehicle or buy out. I opted for a replacement vehicle and special ordered. Check your state lemon law guidelines to see if you have to pay mileage. In NY I was responsible for any miles over 12,000... however with the replacement vehicle Ford waived mileage. They also took of $2000 of the replacement vehicle cost.

Good luck. Itís a LONG process
Iím in ny as well and going through the process. They said I would find out by 9/20. How long is the process after that if they agree in my behalf? Sorry, donít mean to jack the thread
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Old 09-17-2018, 09:15 PM
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Originally Posted by RandyinTN View Post
Thanks for the tip about updating service records. But I mentioned in my letter the truck has been in the shop this time since August 15th. So as of today that visit alone is 34-35 days.
Right, I told ford the same thing but if your service department is as dumb as mine and your records donít indicate, itís your word against Fords.
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Old 09-17-2018, 09:16 PM
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Originally Posted by Thejet07 View Post

Iím in ny as well and going through the process. They said I would find out by 9/20. How long is the process after that if they agree in my behalf? Sorry, donít mean to jack the thread
Took me about 6-7 months total but at least half that was waiting for my new special order
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Old 09-17-2018, 11:49 PM
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Originally Posted by Sweetlou View Post


Took me about 6-7 months total but at least half that was waiting for my new special order
ahhhh man that stinks. What will I drive in the meantime
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Old 09-18-2018, 12:16 AM
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Originally Posted by RayoVac View Post
In my state is was 5 visits and 29 days or similar. I had a 2015 Lincoln MKC that I leased. 2 months in the thing started exhibiting some electrical issues that they tried over and over to figure out. After 8 visits and over 35 total business days without it... I had Ford talking about buying it back. It all went pretty smooth until they wanted to charge me a usage fee for the mileage on it. I drive a lot for work, so it would equate to over $5K that I would not recover.

Lucky or unlucky for me as we were still working out the details, I had gotten into the car one morning had just pressed the ignition button and was leaned over to put my new insurance card in the glove box. BAM.. the drivers side air bag deployed and near took my head off. Once I shared what happened (with photos), it was amazing how accommodating they were. Not only did they wave all usage fees, giving me the entirety of my down payment and all lease payments made to date... they ponied up some more for "my troubles". That was of course if I agreed to sign away all rights to sue that crap out of them at some future date.

I am not a litigious guy and took the deal. After looking at everything under the sun... I ended up buying another MKC, a 2016, LOL (I never learn). Needless to say it has been flawless. Its lease is up in a month or so and of course is getting replaced by my ordered 2018 F150 that I am Whippling (is that a word?).

Just make sure you get everything you wanted before you sign and as said above, if you start spouting off about getting a lawyer... they will quickly be less accommodating and what could be a very fast process can turn into a year or more ordeal. For me that fight was not worth it, had the air bag thing not happened, who knows... I was getting pretty irritated about usage fee for a car that left me stranded more times than I can count but oh well.

Best part was after it was towed to the dealership, Ford wanted to know the current mileage. The dealership told them an estimate based on the last service (I was on the phone with them during this)... when asked why the estimate, the service writer stated that they refused to allow any employee to get into the vehicle for fears of other bags going off. Apparently ford arranged a flat bed to just come and eventually pick it up. It sat in the way back of their lot for near a month... all sad looking with the air bag deployed and all.

My damage:
Holy crap Ray,..that's crazy.

Mike
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Old 09-18-2018, 08:22 AM
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Originally Posted by Thejet07 View Post

ahhhh man that stinks. What will I drive in the meantime
In my case I drove their loaner and then when they ďfixedĒ my truck I drove that until the new one arrived
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Old 09-18-2018, 02:57 PM
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Hey Lou, this is Jim, we spoke over the phone, just wanted to let you know they approved my buyback. Thanks for your help over the phone, no arguing with them, just processed it and agreed to buy it back. Now waiting for them to call me and work out all the details.
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Old 09-18-2018, 06:38 PM
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Excellent! Have you decided if you are replacing it or taking the buyout and moving on? Iím not sure what the current incentives are on 19s, but remember you get the $1500 credit if they buy back... or do like I did and order a replacement and they should take $2000 or more off the new one...

Good luck!
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Old 09-18-2018, 07:33 PM
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Originally Posted by Sweetlou View Post
Excellent! Have you decided if you are replacing it or taking the buyout and moving on? Iím not sure what the current incentives are on 19s, but remember you get the $1500 credit if they buy back... or do like I did and order a replacement and they should take $2000 or more off the new one...

Good luck!
Interesting, is this normal for Ford to offer a discount if you decide to replace the buy back with another Ford?
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Old 09-18-2018, 08:46 PM
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Originally Posted by RandyinTN View Post

Interesting, is this normal for Ford to offer a discount if you decide to replace the buy back with another Ford?
ďofferĒ? No. But when you say ďwhat are you doing for me to not go buy a ramĒ they do!

Most guys Iíve talked to who played hardball got at least $2000 off. I entered my negotiation knowing they offered a $1500 rebate if you do buy out, so I figure they could take off AT LEAST that on my replacement vehicle.
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