JHG

I can understand the OP's frustrations as well but we tend to see similar mistakes by members over and over. Either we cause a problem that we want the dealer to fix instead of the responsible party (ourselves or our installer) or we pick a fight over the wrong issue, see the guy with the rust on his differential/overspray issue. This particular situation had me cringing as read about adding the coilovers while waiting for the part to come in. We need to slow down assess our problems, dig in deep before going to the mat over rust on a differential or pitting a service managers payroll and parts budget (job security) vs his loyalty and commitment to Ford's Customer service reputation.

WestsydeGuy

If you choose to modify things from how the manufacturer made it. You asume the risk in my opinion.
I modified my brand new snowmobile before it hit the snow even once. Had it blown up after 6 seconds of running it was my fault and not yamahas.
also chose to modify my mustang when it was about 2 weeks old. If it breaks now its my fault and not fords or the dealers. Assume the responsibilty yourself. My truck is stock except for the michelin tires i had put on the stock rims. If i have a tire issue i am not going to hold ford accountable. Go talk to the guys that sold you the after market parts if you think someone is to blame. It is far more their fault than fords. Or is everything fords fault if we own a new ford? I have a scratch on my tailgate....maybe i should blame ford for the scratch my employee caused.

T_R

I thought you were handling this pretty reasonably until this post.

Before you go making defamatory websites like a teenager, why not approach the dealer like an adult. I'd suggest you ask them to give you an IWE to replace the one the tech broke and you will get it installed yourself elsewhere since they don't want to install it. That seems like a reasonable resolution.

The IWEs are tricky to install. You have to get it engaged with the axle shaft before you tighten the small nut under the dust cap or they break if you try to suck it in with the nut. I suspect it was difficult to get it in with lift spacers on the strut pulling the axle away from the IWE. Thats probably how both of your got broken. FWIW coilovers will not help with this issue.

sbash

TR,
You're absolutely correct on my actions being rash. I was very frustrated with them not taking responsibility for the part that they broke and figured I'd trade cheap shot for cheap shot. Not necessarily the adult thing to do.

For what it's worth, I did call and made an appointment to talk with the dealership's owner. I plan to explain how they tried to pull a bait-n-switch on the truck to begin with. I went into the deal with the expectation of buying from them even if it wasn't the lowest price simply because they were local. We agreed on a price and even an extra delivery fee of $750 for them to drive 3 hours to pick up the truck that they had located. When the next morning arrived, my salesman called to tell me that the truck that they had located and reserved was sold. I was then given the option of choosing from what they had in stock (a totally different color) or they'd still go get one, but it would be $2,000 because the drive was further. I wasn't about to settle for a color I didn't like and I felt the updated delivery fee was excessive since I didn't pay that much to have one of my other vehicles trucked in from New Jersey much further than they were going to go and just drive it back. Just for kicks, I went onto the Ford site and searched for the desired trim and options. Long story short, they lied about the truck being sold. The exact truck (same vin), was not sold and was still available. I called the dealership, explained what had happened and they were happy to sell it to me. That should have been my first clue that the local dealership didn't have the type of people I wanted to be stuck with to service my vehicle. Within a week, I had other people verify that the dealer was known for trying to pull the same stunt with others.

Back to the original subject, it seems like some people on here have trouble understanding that I am willing to "pay to play" so to speak. I don't know how much more clear I can be in saying that I already agreed to being responsible for the IWE actuator that was likely damaged when I brought it in. Again, the problem I have is the service manager telling me that on the first visit, the tech broke the other IWE actuator, and that now, they won't make the repair because they don't want to be responsible for breaking something on my suspension. That boat has already sailed when the tech pulled the good actuator to examine it and then installed it incorrectly.

As you suggest, I did ask/suggest that they supply me with the one part that they broke and I have it fixed elsewhere. That was a no-go as well. Threatening to void my entire warranty was a poor attempt to intimidate / reprimand me for not buying a different truck from them originally.

The coilovers, at their lowest setting cause virtually identical control arm/cv joint/ ball joint angles.

T_R

Good choice. I wouldn't burn your bridges yet with any internet postings. I think you will get some resolution if you stay calm. Since they don't want to service your truck anymore, I'd ask for an IWE new in the box to replace what they broke. My guess is the dealer will eat the part they broke to end the situation.

ddeevers

They can't void the warranty on the whole truck. A Ford dealer cannot deny warranty work just because you bought it somewhere else. Contact Ford or the Ford rep on here stating you cannot get a Ford dealer to perform warranty work. No different than buying your truck in TX and a week later get transferred to Wisconsin.

soccercoach61

Agreed... that would be a good end to the situation, even if you have to pay someone else to put it on. Then find another dealer. The Magnuson Moss Act prevents manufacturers from voiding an entire vehicle warranty because aftermarket parts have been used on the vehicle. They do not have to warranty the aftermarket part, but the remaining OEM parts are still covered under the warranty, unless it can be proven that the aftermarket part caused the failure of the OEM part. To be sure, there is a LOT of gray in that statement, but for instance they can't void your engine warranty because you changed the suspension. In other words, they can't simply stamp your vehicle "warranty voided"... and they are full of for even suggesting it. You need to reach out to Brittany or Crystal, the Ford Vehicle representatives on this board, for help.