View Poll Results: Cooling Seats - Are Your Seat Backs Working Properly?
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Cooling Seats issue and TSB feedback
07-23-2015, 02:36 PM
#811
Member
Ken,
They were referring to the fans. They had my truck for six days, when it came back the seat bottom cooled for one day.
They did not replace the cushioning in the passenger seat, so when you sit there you feel the rock hard fan running. I have been waiting for over a month for the replacement foam.
They were referring to the fans. They had my truck for six days, when it came back the seat bottom cooled for one day.
They did not replace the cushioning in the passenger seat, so when you sit there you feel the rock hard fan running. I have been waiting for over a month for the replacement foam.
07-23-2015, 04:07 PM
#813
I'm not sure if it's me or not, I posted my seat backs didn't cool either. The other day after a long drive with the seat cooler on I swear it felt like the seat back got hot as he77. I turned off the seat cooler to survive.
Ford you must have a fix!
Steve
Ford you must have a fix!
Steve
07-23-2015, 04:16 PM
#814
Are you still active in this thread? Has this issue moved up the ranks at all? Is there anyone we can inform that will help us resolve this issue? Thank you for any help or advice you can offer.
07-23-2015, 04:33 PM
#815
When I first picked up my 2015 Lariat two weeks ago ... on 3 blue dots, seat bottom was far too cold and seat back was comfy
Now, barely any difference on or off for the seat bottom and no noticeable air flow either.
I'll take it in to the dealership, but the response I got from my sales person leaves me a little dubious it'll get fixed
I texted them how cold should the seat and back be ... and the response I got was quote "Depends how high you have the aircon set since it's just ducted air from there" ... no clue there's a TED in the seat by him
Now, barely any difference on or off for the seat bottom and no noticeable air flow either.
I'll take it in to the dealership, but the response I got from my sales person leaves me a little dubious it'll get fixed
I texted them how cold should the seat and back be ... and the response I got was quote "Depends how high you have the aircon set since it's just ducted air from there" ... no clue there's a TED in the seat by him
The following users liked this post:
srg963 (07-24-2015)
07-23-2015, 04:45 PM
#817
I am expecting my 2015 Platinum to arrive on August 10th. I really don't want to refuse delivery, and go down the street to the GMC dealership, but then again, I live in the South and have been looking forward to cooled seats for several years. Plus, I ordered the black seats because I wasn't worried about them being hot.
I'm going to be following this thread closely for the next few weeks.
I sure hope Ford comes through with a solution.
I'm going to be following this thread closely for the next few weeks.
I sure hope Ford comes through with a solution.
07-23-2015, 05:18 PM
#818
Senior Member
Yeah come on FORD! We didn't all just spend a FORTUNE on a new vehicle to have BROKEN features!!!
07-23-2015, 05:46 PM
#819
Senior Member
A path to complain
I just called Ford's Customer Service Hotline....go thru the prompts to talk to a real person.... 1-800-392-3673
I described the seatback cooling issue and after a while the nice young lady told me that "Yes, Ford is aware of this issue and is working on a solution", I was assigned a case number and supposedly the Regional Customer Service Manager will be calling me within one business day. We will see....
At least it is encouraging that someone at an 800 number KNOWS this is an issue and is recording it as a case....BTW....my dealership Service Manager had never heard of this issue.....supposedly....
I believe this path is better to record our issues vs. going to dealerships that have no clue and can waste gobs of our time.....better yet......DO BOTH!!
I described the seatback cooling issue and after a while the nice young lady told me that "Yes, Ford is aware of this issue and is working on a solution", I was assigned a case number and supposedly the Regional Customer Service Manager will be calling me within one business day. We will see....
At least it is encouraging that someone at an 800 number KNOWS this is an issue and is recording it as a case....BTW....my dealership Service Manager had never heard of this issue.....supposedly....
I believe this path is better to record our issues vs. going to dealerships that have no clue and can waste gobs of our time.....better yet......DO BOTH!!
Last edited by AZPlatinumEB; 07-24-2015 at 09:21 AM.
07-23-2015, 05:48 PM
#820
Senior Member
I have always been the FIRST person with the problem, with any issue I have brought to the attention of a service adviser! 
Last edited by Lenn; 08-03-2015 at 02:53 PM.
