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There is a clip that is broken off on your TED. The square are near the top of the TED in this picture right by the accordion tubing. It should basically grab one of the steel cross wires.
There is a clip that is broken off on your TED. The square are near the top of the TED in this picture right by the accordion tubing. It should basically grab one of the steel cross wires.
Ameila is awful. You try calling her back and it goes straight to voicemail. I asked a customer rep and they said most people in her position have their "call back numbers" as just answering machines and they wont call you back until their "scheduled" call back date. She mumbles and talks fast. Acts like shes doing me a favor for calling me. Hate FORD customer service. Toyota was awesome. Should have stuck with them
I have been trying to find out who is over her. I am meeting resistance. I am going to try contacting my local dealership and see if I can't get a name of the person over the regional customer service reps.
Has anyone had luck finding that out? I am not sure what makes me more irritated now, the seats or dealing with a weak rep.
Basically yes.. But getting it to fit and route correctly in a jam packed seat cavity is the issue. I have a few people testing a fix that I designed and 3D printed
Do you have pictures of the fix? Do the back of the seats unzip?
My local service guy was only willing to give up this number. 800-392-3673. After about 4 computer prompts I was able to get ahold of Ashley. I told her my problem I was having with my regional CSM and that I wanted to speak to the manager of the regional CSM. She put me on hold to "research" whats going on. I was on hold for at least 5 min (I didn't start the stopwatch right away). Ashley said that if I wanted to get Amelia's manager I would have to call Amelia and ask Amelia to have her manager take over my case. I said, No, I am not calling the person that I can't get in touch with and can't understand to have her get her manager involved. I said get me in touch with someone who can. Back on hold again.
This is crazy. So here is what I got. Amelia's supervisor doesn't accept calls (WTF?). Ashley "escalated" the problem and sent Tommy (Amelia's supervisor) and email. I should get a call back in 24hrs from Tommy.
I am hoping that the squeaky wheels gets some oil. All of this to try an see if I can get a second person to verify a fix is due out in a couple weeks.
08-18-2015, 11:21 AM
