pjband

I Just replied to your pm. let me know if you get it. It not showing in my sent box this has been an issue for me.

jwmustang

Awesome!
There are some great folks here.

GABAR

Is it just me but shouldn`t the OP`s anger be pointed at the original seller/shipper and not BAK?

berguy

The way they packaged it seems to be what he's referring to.

widetrax

iTrader: (1)

NO! Not at all,,,, as specifically stated in OP, I bought this from RDP Store and Victor was more than helpful and very concerned and good about the situation. But-- he stated that as a vendor the factory does not allow him to help customers....Why is this,, someone might ponder over??? One could speculate that perhaps Bak might want to display some fine charity towards some [ as evidenced in this thread ] and use the opportunity to gouge others--- also displayed in this thread.
However--- they failed to factor in that some will refuse to be taken unfair advantage of,, and just pitch the whole thing and seek another brand instead of being held hostage to disingenuous business practices.... idle speculation on my part....
The good news is that we have a member here, who in this very thread, analyzed me and determined that I need to have therapy to ''unearth deep-rooted emotions to help move on with my life''--perhaps we could beseech him to analyze their motive...
The better news is that thanks to member ''pjband'' it appears that resolution is at hand here,,,,
And please allow me to address the member that found me ''offensive'',, that was NEVER an intention. I will humbly apologize to any offended, and offer a suggestion to them to not ever watch T.V., movies, read newspapers, magazines, books, etc., there is an abundance of ''unsafe'' places out there.

GABAR

Glad to hear that another poster has helped you with your problem and I hope all goes well with the installation.

In reference to the selling dealer not being able to help you because the manufacturer would not allow him to do so, i`ve never heard of such a thing.

Your box was damaged upon delivery so the selling dealer is totally responsible and he needs to take that up with the shipping company, ship you out another cover, and have them pick up the damaged one.

Sounds to me like the seller didn`t want eat the pick up and new shipping cost.

Again, glad to hear another poster has helped you out.

Take care of yourself and feel better soon.

widetrax

iTrader: (1)

Perhaps,, I was unclear about the vendor help. I understood Victor as saying that the factory would not allow him to furnish customers with small parts, I would have to call the factory myself. Then, Bak told me a replacement for a damaged ONE would require me to buy a SET for $269. That is NOT rational,, and poor customer service IMHO. Although by any means, I am not destitute,, it is foolishness to be forced to purchase TWO rails at $134.50 each just to chunk one away,, especially for older folks on a fixed income.

Liken this to Ford forcing you to buy a complete set of rims if you damage one,,, or forced to buy 4 tires if one blows, etc.

Now,, I could have asked around and found some kind person to take pics and email them to RDP,, waited a few weeks and got a return shipping label, found someone to help repackage the stuff, and begged help or buy a dolly to get the bulky box inside the return shipper building ----- all for ONE part??? Would it not be more rational simply for me to purchase a new ONE???I DID NOT ask for a free one because mine was damaged during shipping,,, I asked to buy ONE--- nope!! That is where all the agitation, frustration came into play, and some contrary old men would rather pitch the whole thing than be extorted by greedy folks who know you are in a bind. Some companies views you as an ''opportunity'', as opposed to a valued customer. I really, really hate that I am caught up in this web,, I despise conflict, and if I ever do happen to get the thing installed-- I will not be able to look at it and enjoy it.

lutter5-0

I think that just cracked the case on the poor customer service. Asking to buy a part bypassed the warranty conversation. You asked, can I buy this, they said no you have to buy two. Totally fine in my eyes. But the convo should have been about it being damaged in shipping and looking to them for a resolution. Let them run the conversation. I was really hoping a nights sleep would allow you to relax about the whole situation, but it appears it has not. I don't think the warranty process would have taken weeks, as others have stated their good fortune in these scenarios.

If you are really so quick to be defensive and aggressive, its really only going to make things more complicated. I wish the company saw this thread and came to you to resolve it, as it seems obvious you refuse to attempt a 2nd contact to the company.

It's really great that it will work out by using another members parts he doesn't need, thats what we are all here for, helping each other out.

nerdh3rd

iTrader: (1)

The company gave you an option and was willing to make things right. The steps they asked you to take is by no means out of the ordinary for most companies now. Your unwillingness to follow said steps does not make them a bad company. It sounds like they were going to send a prepaid shipping label to boot, so you would have not been out any money. You can schedule a package pickup with a prepaid label from pretty much all of the big shipping companies now (and you can even call to schedule those, no computer needed).

As for them not selling you one rail, that is probably not a part they stock separately for shipment. Screws and small components are probably stocked to send out as needed because those are components that can easily be forgotten in packing or fall out of a box, etc.

With all due respect, it sounds like you already had your mind set on what route you wanted to take before you even picked up the phone for your initial call, and are now trying to blame the company because their process does not match what you wanted to do.

widetrax

iTrader: (1)

Please allow me to assure you that the guy I spoke with at customer service perfectly understood WHY I needed a replacement rail, and I was very cordial to him. [ you catch more flies with sugar than vinegar ]