(Advice) from Ford ripping my truck apart
#1
UPDATED (Advice) from Ford ripping my truck apart
So I had an issue with my truck. Radio buttons and heat and heat buttons weren’t working. They gutted my dash out. Both my front seats. Center console. They found a wiring hardness was chewed into from a mouse squirrel some animal. The damage of the wiring hardness was right under the hood. Too right. You can reach it and see it. They told me they had to gut it all out to test invidual wires and followed the wires that had no power or partial. So I’m just speechless on what to do. My insurance company is paying for the wiring hardness and labor. Do I stay calm and let them handle it all. I just don’t see all that getting put back correctly. There’s so many bolts and parts in my back seat from it all. Sorry for long paragraph.
UPDATE:
got the truck back. Big cut on top of the dash. Marks under steering wheel. Seat cushion not on correctly. Parking brake doesn’t work. Light doesn’t come on when I use it. Heat blows out and after 5-10 min. Blows out more. Right next to my wire that got replaced. There is another wire that has chewing through it and has a wiring hanging by a thread. That’s all I have noticed for last 2 days. Going up there today to talk to manager. Truck will never be the same. Thank you FORD.
UPDATE:
got the truck back. Big cut on top of the dash. Marks under steering wheel. Seat cushion not on correctly. Parking brake doesn’t work. Light doesn’t come on when I use it. Heat blows out and after 5-10 min. Blows out more. Right next to my wire that got replaced. There is another wire that has chewing through it and has a wiring hanging by a thread. That’s all I have noticed for last 2 days. Going up there today to talk to manager. Truck will never be the same. Thank you FORD.
Last edited by Kornfrk2727; 02-18-2019 at 01:18 PM.
#2
Super Moderator
iTrader: (1)
So I had an issue with my truck. Radio buttons and heat and heat buttons weren’t working. They gutted my dash out. Both my front seats. Center console. They found a wiring hardness was chewed into from a mouse squirrel some animal. The damage of the wiring hardness was right under the hood. Too right. You can reach it and see it. They told me they had to gut it all out to test invidual wires and followed the wires that had no power or partial. So I’m just speechless on what to do. My insurance company is paying for the wiring hardness and labor. Do I stay calm and let them handle it all. I just don’t see all that getting put back correctly. There’s so many bolts and parts in my back seat from it all. Sorry for long paragraph.
#4
Senior Member
That sucks, I hope everything goes back in the right way.
#5
Senior Member
Kind of the downside of newer vehicles. Wire insulation is now made out of some plant based substance and is tasty and sweet to some critters. I have heard of this many times in the past 5+ years. Let it go, don't dwell on it. They will handle it. It's what they and why you have insurance, so that you don't have to worry about it.
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tdog02 (02-12-2019)
#7
Senior Member
It’s easy to say after the fact that it’s right there and easy to see but without being led there by trouble shooting it’s a crap shoot. They tore everything apart because they start at step one and work their way through the diagnostic tree. It was all the prior steps that led them to the engine compartment. Let them do it, no one will be better to put it back together than the person(s) that took it apart. Unfortunately there’s probably a 50\50 chance something is not right afterwards weather it’s big or small and you may have to go back but in the end they should get it right.
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#9
It’s easy to say after the fact that it’s right there and easy to see but without being led there by trouble shooting it’s a crap shoot. They tore everything apart because they start at step one and work their way through the diagnostic tree. It was all the prior steps that led them to the engine compartment. Let them do it, no one will be better to put it back together than the person(s) that took it apart. Unfortunately there’s probably a 50\50 chance something is not right afterwards weather it’s big or small and you may have to go back but in the end they should get it right.
#10
Senior Member
It sucks and all know it will not go back together like it was. some pieces just don't fit the same after torn
apart whether its the truck or something around the house. There will be scratches where some force or
parts hitting, or just the tech trying to work. that was a major rip apart. You can be sure rattles
will be noted
apart whether its the truck or something around the house. There will be scratches where some force or
parts hitting, or just the tech trying to work. that was a major rip apart. You can be sure rattles
will be noted