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2018 Wifi Hotspot Issues / Ford Pass

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Old 10-17-2017, 01:57 PM
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Originally Posted by 270117
Thought I’d call everyone again today. Ford chat gave me att number. Call att vehicle dept again. Ran another diagnostic. Att says diagnostics fine on thier end and Att says it is fords issue pretty firmly. My my my.

They are going back and forth. Hoping for the best.
Ouch.
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Old 10-17-2017, 03:07 PM
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Originally Posted by Brand
Do you have documentation stating such?

Even if the SYNC 3 backend was running on Azure, Microsoft would not be the ones pushing the updates to the vehicles. The SYNC 3 backend would be what is pushing the update, Azure would just be the compute and storage.
Sync 3 update vs feature update.

Here you go:

http://www.autoconnectedcar.com/2015...crosoft-wi-fi/

By the way, this board is a very skeptical lot! ROFL
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Old 10-17-2017, 04:02 PM
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Originally Posted by LoneWolfTrucker
Sync 3 update vs feature update.

Here you go:

http://www.autoconnectedcar.com/2015...crosoft-wi-fi/

By the way, this board is a very skeptical lot! ROFL
If I'm understanding this correctly Microsoft is just the messenger. Ford gives them the updates to pass along.
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Old 10-17-2017, 04:46 PM
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The modem seems like it’s just knocked out.

This is old stuff about replacing ford modems on recall. Might come back to this?? Just thinking out loud.
https://ford.oemdtc.com/2653/15n04-e...d-2015-lincoln

Replacing modem don’t seem like a bad idea if it’s gonna take months to fix ?

If modem is “knocked out” how could it receive a new update to fix? I’m not to Computer smart but it would have to be someone “ alive “ to receive update? Maybe it is though “awake/alive”, cause like I said earlier, att said diagnostic was good???
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Old 10-17-2017, 09:53 PM
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I called Ford Pass a few hours ago. They confirmed this is a known problem affecting all 2018's. Similar info to what has already been posted here. Working hard to resolve it and will call back once it's fixed...
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Old 10-17-2017, 10:11 PM
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Originally Posted by rabidsnowmobiler
I called Ford Pass a few hours ago. They confirmed this is a known problem affecting all 2018's. Similar info to what has already been posted here. Working hard to resolve it and will call back once it's fixed...
My new 2018 is working, just set it up yesterday. Did make sure to turn off automatic update.

What version is every one on that is having trouble?

I am on 2.3.
Last edited by Sawdust102; 10-17-2017 at 10:14 PM.
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Old 10-17-2017, 10:19 PM
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Originally Posted by Sawdust102
My new 2018 is working, just set it up yesterday. Did make sure to turn off automatic update.

What version is every one on that is having trouble?

I am on 2.3.
Specifically you have vehicle controls? so you have successfully locked/unlock etc.?
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Old 10-17-2017, 10:30 PM
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Originally Posted by sticker500
Specifically you have vehicle controls? so you have successfully locked/unlock etc.?
Yes, remote started this morning, filled up at lunch. all showing in the app.
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Old 10-17-2017, 10:51 PM
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I picked up my 2018 truck Saturday and when I was at the dealer I saw the remote and scheduled start icons on my phone. I haven't started my hotspot "trial" period and haven't signed up for anything. I had the FordPass app on my phone prior to my new truck.

Now I don't see the remote or scheduled start apps on my phone app. Is this due to the snafu being talked about in this thread?
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Old 10-17-2017, 11:02 PM
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Originally Posted by MarkY
I picked up my 2018 truck Saturday and when I was at the dealer I saw the remote and scheduled start icons on my phone. I haven't started my hotspot "trial" period and haven't signed up for anything. I had the FordPass app on my phone prior to my new truck.

Now I don't see the remote or scheduled start apps on my phone app. Is this due to the snafu being talked about in this thread?
Need to be in "vehicle controls" tab and not the "My vehicles tab" Might need to sign up for ford pass before it shows.

Also I would be sure automatic update is turn off in your sync3
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