2018 5.0L - Engine Rattle Noise On Deceleration And/Or Acceleration ***TSB 18-2354***
04-09-2019, 05:12 PM
#1101
Well I am going to assume they didnt fix any of those thing for you... unless it was early before the TSB days of this issue. Here is what your car was out for 44 days really means... it sat in the parking lot for 44 days. Mean while the mechanic that would be working on it has no clue what to do. So he opened up a hotline with corporate service techs to look into it....... 44 days and no answer. I literally had my truck out for 2 weeks with these problems. I watched it in the lot for the majority of the time. Meanwhile getting updates from the dealer that they are still waiting on corporate for further instructions.... lol it's not like these guys are poking around your truck scratching their heads trying to figure this out because you know, they are mechanics... they are fixing the actual trucks with codes because that is what will pay them on the paycheck... no official job, means no time for job, meaning no paycheck... hence 44 days and no answer... welcome to the USA my friends. Corporate greed sucks. In this case at least it does for us.
It is frustrating as some of us more "seasoned" (code for older) people grew up in an environment where we had to do just that...figure it out without engine codes, manuals, google or forums like this.
Good luck with your truck, I hope they do get it figured out...and let us know please.
04-09-2019, 05:20 PM
#1102
Ambitious But Rubbish
My truck was 2 days for full front end timing replacement...but anyway...you make a pretty good point. Nowadays the vehicle throws a code, the tech looks into his book - code xyz says to do abc...seems that the days of troubleshooting and the tech's ability to "figure stuff out" have greatly faded and/or no longer existent.
It is frustrating as some of us more "seasoned" (code for older) people grew up in an environment where we had to do just that...figure it out without engine codes, manuals, google or forums like this.
Good luck with your truck, I hope they do get it figured out...and let us know please.
It is frustrating as some of us more "seasoned" (code for older) people grew up in an environment where we had to do just that...figure it out without engine codes, manuals, google or forums like this.
Good luck with your truck, I hope they do get it figured out...and let us know please.
1. I take the truck in, pre-TSB, for the rattle. Dealership #1 says "weird" and because no codes (as you say above) nothing gets done.
2. TSB comes out. I go in, Dealership #1 applies it, says "weird, didn't fix it" but deems it normal because no codes thrown and they did what Daddy Ford said to do.
3. I go back because the noise is still present. Dealership #1 talks to Daddy Ford and because they applied the TSB, is instructed to tell me "they all do that" which they clearly do not.
4. I call Ford Customer Care and they ask me to go to another dealership.
5. I go to Dealership #2 and speak to their service manager, who takes the truck and admits that he can hear the rattle and wants to look into it.
6. Dealership #2 identifies the rattle as the VCT solenoids after extensive stethoscoping and other nosing around.
7. Dealership #2 will replace solenoids but is concerned that the part they put on it will be exactly as problematic as the part they take off, as they have done this on other trucks and some 5.0L Mustangs with no success.
So, my truck is basically sitting at Dealership #2 waiting for the ticket to be open for 30 consecutive days, while the service manager works with corporate techs/engineers/hotline/whoever to figure out what to do. Apparently a 30-day-consecutive ticket puts the fire under Ford corporate's butt to take care of the customer with a little more vigor.
Frankly, all I want is acknowledgement from corporate that "this is a problem, we are working on it so your expensive truck will soon not sound like something is broken" but they won't admit that. Customer care is telling me to talk to the dealer, dealer tells me to talk to customer care, round and round we go. Thankfully I think I can get somewhere if I just sit tight another few days and keep playing this silly little game.
04-09-2019, 05:23 PM
#1103
My truck was 2 days for full front end timing replacement...on my previous truck a few years back...but anyway...you make a pretty good point. Nowadays the vehicle throws a code, the tech looks into his book - code xyz says to do abc...seems that the days of troubleshooting and the tech's ability to "figure stuff out" have greatly faded and/or no longer existent.
It is frustrating as some of us more "seasoned" (code for older) people grew up in an environment where we had to do just that...figure it out without engine codes, manuals, google or forums like this.
Good luck with your truck, I hope they do get it figured out...and let us know please.
It is frustrating as some of us more "seasoned" (code for older) people grew up in an environment where we had to do just that...figure it out without engine codes, manuals, google or forums like this.
Good luck with your truck, I hope they do get it figured out...and let us know please.
04-09-2019, 05:29 PM
#1104
While most service experiences and technicians are undoubtedly exactly ^ that, we have a conundrum here that I think some people aren't quite understanding.
1. I take the truck in, pre-TSB, for the rattle. Dealership #1 says "weird" and because no codes (as you say above) nothing gets done.
2. TSB comes out. I go in, Dealership #1 applies it, says "weird, didn't fix it" but deems it normal because no codes thrown and they did what Daddy Ford said to do.
3. I go back because the noise is still present. Dealership #1 talks to Daddy Ford and because they applied the TSB, is instructed to tell me "they all do that" which they clearly do not.
4. I call Ford Customer Care and they ask me to go to another dealership.
5. I go to Dealership #2 and speak to their service manager, who takes the truck and admits that he can hear the rattle and wants to look into it.
6. Dealership #2 identifies the rattle as the VCT solenoids after extensive stethoscoping and other nosing around.
7. Dealership #2 will replace solenoids but is concerned that the part they put on it will be exactly as problematic as the part they take off, as they have done this on other trucks and some 5.0L Mustangs with no success.
So, my truck is basically sitting at Dealership #2 waiting for the ticket to be open for 30 consecutive days, while the service manager works with corporate techs/engineers/hotline/whoever to figure out what to do. Apparently a 30-day-consecutive ticket puts the fire under Ford corporate's butt to take care of the customer with a little more vigor.
Frankly, all I want is acknowledgement from corporate that "this is a problem, we are working on it so your expensive truck will soon not sound like something is broken" but they won't admit that. Customer care is telling me to talk to the dealer, dealer tells me to talk to customer care, round and round we go. Thankfully I think I can get somewhere if I just sit tight another few days and keep playing this silly little game.
1. I take the truck in, pre-TSB, for the rattle. Dealership #1 says "weird" and because no codes (as you say above) nothing gets done.
2. TSB comes out. I go in, Dealership #1 applies it, says "weird, didn't fix it" but deems it normal because no codes thrown and they did what Daddy Ford said to do.
3. I go back because the noise is still present. Dealership #1 talks to Daddy Ford and because they applied the TSB, is instructed to tell me "they all do that" which they clearly do not.
4. I call Ford Customer Care and they ask me to go to another dealership.
5. I go to Dealership #2 and speak to their service manager, who takes the truck and admits that he can hear the rattle and wants to look into it.
6. Dealership #2 identifies the rattle as the VCT solenoids after extensive stethoscoping and other nosing around.
7. Dealership #2 will replace solenoids but is concerned that the part they put on it will be exactly as problematic as the part they take off, as they have done this on other trucks and some 5.0L Mustangs with no success.
So, my truck is basically sitting at Dealership #2 waiting for the ticket to be open for 30 consecutive days, while the service manager works with corporate techs/engineers/hotline/whoever to figure out what to do. Apparently a 30-day-consecutive ticket puts the fire under Ford corporate's butt to take care of the customer with a little more vigor.
Frankly, all I want is acknowledgement from corporate that "this is a problem, we are working on it so your expensive truck will soon not sound like something is broken" but they won't admit that. Customer care is telling me to talk to the dealer, dealer tells me to talk to customer care, round and round we go. Thankfully I think I can get somewhere if I just sit tight another few days and keep playing this silly little game.
04-09-2019, 05:30 PM
#1105
While most service experiences and technicians are undoubtedly exactly ^ that, we have a conundrum here that I think some people aren't quite understanding.
1. I take the truck in, pre-TSB, for the rattle. Dealership #1 says "weird" and because no codes (as you say above) nothing gets done.
2. TSB comes out. I go in, Dealership #1 applies it, says "weird, didn't fix it" but deems it normal because no codes thrown and they did what Daddy Ford said to do.
3. I go back because the noise is still present. Dealership #1 talks to Daddy Ford and because they applied the TSB, is instructed to tell me "they all do that" which they clearly do not.
4. I call Ford Customer Care and they ask me to go to another dealership.
5. I go to Dealership #2 and speak to their service manager, who takes the truck and admits that he can hear the rattle and wants to look into it.
6. Dealership #2 identifies the rattle as the VCT solenoids after extensive stethoscoping and other nosing around.
7. Dealership #2 will replace solenoids but is concerned that the part they put on it will be exactly as problematic as the part they take off, as they have done this on other trucks and some 5.0L Mustangs with no success.
So, my truck is basically sitting at Dealership #2 waiting for the ticket to be open for 30 consecutive days, while the service manager works with corporate techs/engineers/hotline/whoever to figure out what to do. Apparently a 30-day-consecutive ticket puts the fire under Ford corporate's butt to take care of the customer with a little more vigor.
Frankly, all I want is acknowledgement from corporate that "this is a problem, we are working on it so your expensive truck will soon not sound like something is broken" but they won't admit that. Customer care is telling me to talk to the dealer, dealer tells me to talk to customer care, round and round we go. Thankfully I think I can get somewhere if I just sit tight another few days and keep playing this silly little game.
1. I take the truck in, pre-TSB, for the rattle. Dealership #1 says "weird" and because no codes (as you say above) nothing gets done.
2. TSB comes out. I go in, Dealership #1 applies it, says "weird, didn't fix it" but deems it normal because no codes thrown and they did what Daddy Ford said to do.
3. I go back because the noise is still present. Dealership #1 talks to Daddy Ford and because they applied the TSB, is instructed to tell me "they all do that" which they clearly do not.
4. I call Ford Customer Care and they ask me to go to another dealership.
5. I go to Dealership #2 and speak to their service manager, who takes the truck and admits that he can hear the rattle and wants to look into it.
6. Dealership #2 identifies the rattle as the VCT solenoids after extensive stethoscoping and other nosing around.
7. Dealership #2 will replace solenoids but is concerned that the part they put on it will be exactly as problematic as the part they take off, as they have done this on other trucks and some 5.0L Mustangs with no success.
So, my truck is basically sitting at Dealership #2 waiting for the ticket to be open for 30 consecutive days, while the service manager works with corporate techs/engineers/hotline/whoever to figure out what to do. Apparently a 30-day-consecutive ticket puts the fire under Ford corporate's butt to take care of the customer with a little more vigor.
Frankly, all I want is acknowledgement from corporate that "this is a problem, we are working on it so your expensive truck will soon not sound like something is broken" but they won't admit that. Customer care is telling me to talk to the dealer, dealer tells me to talk to customer care, round and round we go. Thankfully I think I can get somewhere if I just sit tight another few days and keep playing this silly little game.
Ya - it is a nasty meri go round.
04-09-2019, 05:32 PM
#1106
I belive that majority of the trucks do it. I dont think there is a good batch out there. They all do it to a different extent. I test drove another lariat at the lot. Still did it. Unfortunately it is all on Ford to redesign the vct solinoids... I think it would take mechanical failures under warranty of vct solinoids to get them to issue a recall. That or a massive post warranty class action law suite. Because if they can make it past 5 years without failures it will probably never get fixed on their dime....
I've got 4 1/2 years of warranty - I hope a fix is found or my engine breaks before then.
04-09-2019, 11:01 PM
#1107
Mine was in for this morning about the rattle (January 2019 build). Tech checked it out and compared to a new one in the lot, sounded the same, they said it's normal. They checked oil and said it is right where it should be (1500km on it and i haven't added any). If the noise charges or gets worse I'm tp come right back. Said they checked service bulletin and oasis and nothing was out for mine regarding any rattles, no pcm updates. I guess I'll just wait till they release a newer updated TSB on the issue, Ill keep my eyes on here and Fordtechmakuloco's channel for news on that. I called another local dealer on the issue, they acknowledged the issue and said TSB doesn't work, Ford is calling it normal and not to worry about it for now and that it will likely be resolved in a future update if it's anything serious.
Last edited by scar420; 04-09-2019 at 11:07 PM.
04-10-2019, 12:02 AM
#1108
Mine was in for this morning about the rattle (January 2019 build). Tech checked it out and compared to a new one in the lot, sounded the same, they said it's normal. They checked oil and said it is right where it should be (1500km on it and i haven't added any). If the noise charges or gets worse I'm tp come right back. Said they checked service bulletin and oasis and nothing was out for mine regarding any rattles, no pcm updates. I guess I'll just wait till they release a newer updated TSB on the issue, Ill keep my eyes on here and Fordtechmakuloco's channel for news on that. I called another local dealer on the issue, they acknowledged the issue and said TSB doesn't work, Ford is calling it normal and not to worry about it for now and that it will likely be resolved in a future update if it's anything serious.
04-10-2019, 05:34 AM
#1109
Mine was in for this morning about the rattle (January 2019 build). Tech checked it out and compared to a new one in the lot, sounded the same, they said it's normal. They checked oil and said it is right where it should be (1500km on it and i haven't added any). If the noise charges or gets worse I'm tp come right back. Said they checked service bulletin and oasis and nothing was out for mine regarding any rattles, no pcm updates. I guess I'll just wait till they release a newer updated TSB on the issue, Ill keep my eyes on here and Fordtechmakuloco's channel for news on that. I called another local dealer on the issue, they acknowledged the issue and said TSB doesn't work, Ford is calling it normal and not to worry about it for now and that it will likely be resolved in a future update if it's anything serious.
04-10-2019, 10:44 AM
#1110
I heard about a big recall today on F150s and got excited it was for the rattle.. Oh well