2015+ Frozen door latch TSB/ Recall
03-08-2018, 03:48 PM
#771
Senior Member
they did whatever they needed to do. Service guy told me that their service dept has only had 1 complaint from anyone about it. South Dakota gets cold. I would have expected more complaints around here if it was a wide spread issue.
03-09-2018, 09:28 AM
#773
Mall crawler
FWIW: Truck sat all week while I was out of town. 25f this morning, all doors good. Passenger side doors have been since last fixes, Amsoil on the drivers side doors and no bounces. Next few days are supposed to be up and down, with some snow/rain. Prime freezing weather. We'll see.
03-09-2018, 12:28 PM
#774
Junior Member
Dealer Update - Ford Stopping Recall?
I spoke with my local dealership OWNER yesterday.
He said the regional ford dealers had a regional factory rep meeting with Ford this past week.
All the dealers in the region provided a TON of failure data on all models.
(One dealers suggestion was a new set of interior color matched bungee cords for holding doors closed!)
The regional ford rep told the assembled group, stand down from doing the Recall as it's clearly not fully fixing the problem.
2018's already have the same materials installed...and they didn't work either.
He said Ford Factory Rep said Ford Engineering/QA team is stepping back to reassess the Recall because it's clear it didn't work 100% of the time...and even the factory assembled 2018's are in trouble.
The dealers had been under an embargo to sell (release into the wild) any more 2017's until the recall work (issued in Oct 2017) was completed.
At this point...the regional factory reps estimate would be as late as August, but that Ford Corp is going to do a major engineering look t this time and the DEALERS all voted to get it done right before issuing any other materials or fix.
Two weeks ago when I was in with my 2018F150, there were 6 various year F150's a lineup. all with the same problem, all on the same day.
The service advisors were going crazy.
As an aside, the Owner of the dealerships family drives a 2018 and HIS OWN DOORS flew open so he was really emphasizing to the Regional Factory rep that this problem is real and he was very upset with the past performance.
Be advised - In New York state, a class action is winding it's way through the court system.
(in a class action, the court has to OK proceeding with any Class Action after reviewing the class and reviewing with the Plaintiff (Ford). In this case, it only applies to NY state F150 owners. Ford petitioned the court that the action be delayed pending their Recall work and the court agreed to the delay.
This is a total mess for Ford as the F150 is the bread and butter for dealers and Ford.
He said the regional ford dealers had a regional factory rep meeting with Ford this past week.
All the dealers in the region provided a TON of failure data on all models.
(One dealers suggestion was a new set of interior color matched bungee cords for holding doors closed!)
The regional ford rep told the assembled group, stand down from doing the Recall as it's clearly not fully fixing the problem.
2018's already have the same materials installed...and they didn't work either.
He said Ford Factory Rep said Ford Engineering/QA team is stepping back to reassess the Recall because it's clear it didn't work 100% of the time...and even the factory assembled 2018's are in trouble.
The dealers had been under an embargo to sell (release into the wild) any more 2017's until the recall work (issued in Oct 2017) was completed.
At this point...the regional factory reps estimate would be as late as August, but that Ford Corp is going to do a major engineering look t this time and the DEALERS all voted to get it done right before issuing any other materials or fix.
Two weeks ago when I was in with my 2018F150, there were 6 various year F150's a lineup. all with the same problem, all on the same day.
The service advisors were going crazy.
As an aside, the Owner of the dealerships family drives a 2018 and HIS OWN DOORS flew open so he was really emphasizing to the Regional Factory rep that this problem is real and he was very upset with the past performance.
Be advised - In New York state, a class action is winding it's way through the court system.
(in a class action, the court has to OK proceeding with any Class Action after reviewing the class and reviewing with the Plaintiff (Ford). In this case, it only applies to NY state F150 owners. Ford petitioned the court that the action be delayed pending their Recall work and the court agreed to the delay.
This is a total mess for Ford as the F150 is the bread and butter for dealers and Ford.
The following users liked this post:
AZPlatinumEB (03-09-2018)
03-09-2018, 12:53 PM
#775
Super Moderator
"there were 6 various year F150's a lineup. all with the same problem, all on the same day."
What yrs. were there?
I was under the impression this started with 2015/16 aluminum bodies ?
2015, 2016, 2017, and 2018..... only 4 yrs
Where all 6 trucks from the last 4 yrs.?
What yrs. were there?
I was under the impression this started with 2015/16 aluminum bodies ?
2015, 2016, 2017, and 2018..... only 4 yrs
Where all 6 trucks from the last 4 yrs.?
03-09-2018, 01:19 PM
#776
Junior Member
Not sure...the ones I walked by were all 2015-16's and 2 - 18's beside mine.
The dealership owner said several of their Demo cars the Salesmen drive are 2017's had the problem as did the dealership owners 2018 ride.
The dealership owner said several of their Demo cars the Salesmen drive are 2017's had the problem as did the dealership owners 2018 ride.
03-13-2018, 07:29 AM
#778
It is beyond a critical problem in the Puget Sound area (Seattle WA). They pretty much have given up on the fix working. The magic word to customer service is buyback. Know your States lemon law from there you just go through process. Hard part is whether you are willing to roll dice on 2018 not having same problem.
i am still in the they know how to fix but not cost effective for the number of trucks effected. The support you get limited and you will burn hours of your time before through process. Example vehicle replacement department never calls back 4 days later. Dealership Sales Manager won’t locate replacement vehicles via e-mail so you have to stop in dealership. Must be nice having popular truck... I so wish there was a better Mfg to buy truck from, please Toyota make a new Tundra and raise bar!!
i am still in the they know how to fix but not cost effective for the number of trucks effected. The support you get limited and you will burn hours of your time before through process. Example vehicle replacement department never calls back 4 days later. Dealership Sales Manager won’t locate replacement vehicles via e-mail so you have to stop in dealership. Must be nice having popular truck... I so wish there was a better Mfg to buy truck from, please Toyota make a new Tundra and raise bar!!
03-13-2018, 09:40 AM
#779
I had some ice on the truck this morning after rain/snow mix last night. Guess it wasn't quite cold enough, because I had no bouncing doors this AM.
-John
-John
03-14-2018, 12:19 PM
#780
Junior Member
Ford - Certified Letter Received
Ford Factory won't communicate anything about this F150 2018 door latch problem or potential solution directly with me as a consumer.
Ford online chat and 1-800 calls all respond the same way, saying there is no recall or TSB on 2018...and they keep pointing me to back to the dealer to await instructions.
(Circular problem) ...
At this point the dealer has "no Ford supplied repair" strategy or service letter in place for 2018's, but they have replicated the issue on several F150s they have sold and even in demo stock.
This week I posted a certified letter to Ford on this topic requesting they escalate a fix and communicate to me as an owner, or within 30 days initiate a buyback of my vehicle.
Ford Corp. received the letter as of today 3/14/2018.
We'll see what's next.
Ford online chat and 1-800 calls all respond the same way, saying there is no recall or TSB on 2018...and they keep pointing me to back to the dealer to await instructions.
(Circular problem) ...
At this point the dealer has "no Ford supplied repair" strategy or service letter in place for 2018's, but they have replicated the issue on several F150s they have sold and even in demo stock.
This week I posted a certified letter to Ford on this topic requesting they escalate a fix and communicate to me as an owner, or within 30 days initiate a buyback of my vehicle.
Ford Corp. received the letter as of today 3/14/2018.
We'll see what's next.
The following 2 users liked this post by ctshort09:
BadBoy4fun_wa (03-14-2018),
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