I have searched hours today...tried all the usual fixes with no luck. Soft reset, pulled fuse #32 in pass compartment for 20min...
Now, when I turn on the truck on the Nav loads on half the screen and no Sync interface or Sync anything loads.
It started with the black screen, running version 2.0.16xxx. I logged into the Ford sync updated and it told me to update to verify 3.0.19205 so I did. I tried wifi, that took hours so I got a thumb drive, and this is where I might have screwed up...I THOUGHT I read FAT32 was what I needed to format too, it was supposed to be exFAT. So I plugged in the 64gb thumb drive formatted at FAT32 and waited for like 45min with truck idling.. came back and still, same screen as attached but now the Ford updater site showed me having 3.0.19205 instead of 2.0.16xxx. I also went back and formatted to exFAT and then attempted it again.
So, I did key cycles, nothing. Soft reset from half nav screen showing...screen went black and wouldn't come on until key cycle again.
I can't Master Reset it since the Sync doesn't load at all and has no buttons to select. Truck still shows in Ford pass and starts/locks/etc.
Is my APIM bricked or what? Thanks!

 

Hello! Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to see how I can assist you with this concern regarding your SYNC screen.

 

I can't PM yet lol. Will do soon, thanks!