After a week of use, I was hearing noise in my rear door whenever I hit a bump or is running on rough roads. I looked at it and saw the door to be slightly misaligned. My dealer told me they will have to align the door to see whether its misalignment is the cause of the noise. I told the service manager that if they managed not to do it properly then I am demanding they replace the door with a new one since the truck is just a week old. They said they’ll do their best first and will accede to my request only if I will not be satisfied with the job they’ll do.

Are they right to attempt to align it first and not easily give in to my demand for door replacement? Is this a fairly routine work that they do? What are the things that I should be looking into after they do the realignment?

 

Yes. It's unreasonable to demand a new door for an easy 1/2 hour alignment.

Let's hypothetically say they gave in. And you got a new door. Opens up a whole new can of worms. What if it doesn't fit properly? What if it's the wrong color? What if there are other paint/electrical issues?

A new door entails completely disassembling the door of your brand new truck. Painting the new door. Blending the color? Transferring all the parts over etc.


Let them align the door. And go from there. Going immediately to the most extreme, most invasive fix won't guarantee that fixes what was wrong. I would not gut my bathroom for a leaky faucet.

 

My dealer has resolved the alignment and noise issue of my bnew F150 Platinum to my satisfaction. All is well that ends well.