paczowski123

I am unsure of what has made the back order so long, my adviser claimed there was also a head issue going on with the 5.0 outside of the knock/tick issue, but I have not heard of that. I know that if they were going to quote me a short block I would not accept that. To me, putting 86K mile heads on a brand new short block is a recipe for disaster, I am unsure why they would even do that. My adviser claimed he thought my oil pump went out causing some cam scoring and cylinder wall scoring, but I am thinking it was the cylinder bore distortion. But, either way as long as they get it done, I am good. I hate my truck is just sitting in a lot for 2+ months without being washed/driven (I am a nut about cleaning my truck), but glad the issue is being resolved.

milksteak636

Well the adjuster came out today and now the techs and the adjuster are saying they don't hear anything unusual and for me to come pick up my truck tomorrow... I asked to meet with the service manager when I come get the truck. For them to say "ok let's have the adjuster come out" there was obviously something there to justify it, now all of a sudden the adjuster for the company that pays them bonuses for selling their warranties comes out and nobody can hear a god damn thing seems awfully fishy to me. Not really sure what to do here. I'm not looking forward to having to take this truck in over and over again before they finally admit they hear something or agree to fix it. Or maybe I just need to put 5w-30 in it like some of the other guys in this thread suggested and just deal with it. Or maybe it is a stuck VCT solenoid that came loose and the truck isn't making any noise now. Either way very frustrating.

gopherman

If they admitted that there's a problem with the engine, it sounds like it might be too late for them to back out. Not that I necessarily believe that the BBB is effective, but I would open a claim with them and send out a copy of the complaint to your state's attorney general if they refuse. I know that might sound over the top but you bought a truck with an extended warranty, brought it in for a problem, had the service department admit there was an issue, even told you it needed a new engine...now the adjuster comes out and says they won't pay for it? It was confirmed by the service department and a remedy was suggested...I'd say it's a little late for the adjuster to back out. I'd be absolutely livid...you spent good money for that truck and warranty exactly these types of issues. Push them to fix it...you'll be kicking yourself down the road if you don't.

Sorry to hear that's happening though! I really hope you get it worked out. I'm just hearing way, way too many of these stories lately...really makes me question why I've been loyal to Ford all these years.

milksteak636

I'm definitely trying to figure out what drastic steps I can take, and I'll definitely follow your advice but I am worried that since it was all over the phone stuff they might deny ever saying that stuff. I might wait a few thousand miles and get an oil analysis, the oil in it right now is the color of honey since I literally have put only 150 miles on it since I bought it. I might also pay to have the bore scoped, or at least if I find out there's metal shavings from the oil analysis the warranty company will have to swallow a bore scoping and if no savings then at least my mind will be at ease. Will definitely head down the BBB route for now, in addition to emailing the service department manager and claims adjuster daily videos of the knocking.

milksteak636

BBB complaint submitted. I'll post an update tomorrow after I pick the truck up and talk to the service manager.

milksteak636

Picked up the truck today and met with the service manager, he told me that he'd love to throw a new engine in there but the warranty company won't let him do that without some kind of proof i.e. scoring on the cylinder wall or broken piston rings ect and if I authorize them to tear it down and they find nothing I could be stuck with a huge bill. I got him to listen to the noise, he acknowledged that he heard it but said he was personally unfamiliar with the oblong cylinder issue and that they have not run into that issue at that particular dealership. He said he'd do some research on it, and for me to send him videos of the noise when it's happening and basically just bring it back if it gets louder and at 3,000 they'll do a complimentary oil change and run an oil analysis and check the filter and if there's anything unusual like shavings or anything then the warranty company will have to approve them to open up the engine and have a look and then they can do a bore scope or whatever and then at least if there's nothing there then my mind will be at ease. Glad to have my truck my truck back though, even if it is knocking a bit when cold idling, I really love that truck haha. I'll leave the BBB claim on hold for now

paczowski123

So I received an upsetting update from my service adviser yesterday, the earliest expected delivery date for my engine is July 27th. I was shocked, and a bit upset that Ford cannot provide an engine any quicker than that. He also claimed Ford claimed they were not going to pay for my loaner until the engine was delivered. Keep in mind I have already been in the loaner for 60 days, however, he said he contacted someone at their headquarters he knows and they told him they would most definitely cover it, and even if Ford somehow denied it, the dealer would not charge me. It was surprising that Ford would put one if its dealers in that type of situation, make them be the ones to foot the loaner bill/charges for a screw up in their manufacturing. I understand my CPO warranty only covers 5 days technically, but for something this major they should not be giving push back. I am beginning to wonder if I will continue to purchase Ford products with how this has been handled by Ford. He added that the fire at the Ford plant was mentioned to him as being partially the cause for the delay as well. We will see how this plays out, but it looks like I will be in this loaner for the foreseeable future.

gopherman

Any updates from Paczowski or Milksteak? I was listening to mine yesterday...and I'm starting to think mine is much worse than a VCT actuator...it goes in on July 2. If it is worse and is what I'm thinking, I'm assuming I'll need a new backordered long block as well for my 16. If that ends up being the case, I'm going to push for a full refund on the truck since it's been in several times for this issue and transmission issues.

milksteak636

Yeah no real update here, I've been sending videos to service manager to establish a record. Talked to a service manager at a different service department that actually did a 5.0 long block on a guy in another threads truck who is also in Oregon. I sent him a video and he was like "yeah bring it in" so hopefully he has better luck with the warranty adjuster than where I bought it. Damn transmission issues too? What year and how many miles on yours again?

gopherman

That's awesome that someone on here was able to connect you to another dealership. I think with the right people at the dealership willing to back you up, you shouldn't have a problem this time around. Did they ever pull the oil filter and inspect for shavings? That's usually enough to get them to do a long block...once that stuff makes it to the top end, the motor is toast. I actually got wind from another forum member of a dealership that was able to figure this out as well...but at this point, it's already going through the arbitration process. The final attempt is my 7/2 visit...and yeah my transmission hesitates like crazy...if I give it moderate throttle it'll just sit there and then 3-4 seconds later slam down a gear or two. That and it lurches in traffic...kinda like someone is kicking it in the ***. It's enough to make someone riding in it sick. It's a 2016 with 23,000 miles...always have used Motorcraft Full Synthetic every 4000 miles, always babied...very rarely does it see a WOT and if/when it does, it's fully warmed up. It's towed only light loads. So yeah...pretty disappointed...even more disappointing when you can't get Ford to do anything after 5 visits and a noise that progressively gets louder each time.

Keep us updated...I'm glad you've possibly got an avenue now to get this resolved.