The seller should have filed a claim with whomever did the packaging and shipping. He should have refunded the buyer as well. I packaged then shipped a set of headlights to a buyer through this forum. The buyer upon receiving the lights, discovered damage. I immediately refunded the seller through Pay Pal. The buyer provided me with pictures of the damaged headlight that I took to UPS and used to file a claim with their shipping, as the seller also said the box was damaged. I received my money back from UPS: both the shipping costs and the price I was selling the headlights for. This happened to me twice with UPS, and both times I've refunded the seller immediately and filed a claim (and received) my money from the shipper.
Bottom line: the buyer deserves his money back from the seller, and the seller can file a claim with the shipper if they were responsible for the damages due to packaging/shipping. May be too late now to file a claim with the shipper though.
"Never argue with an idiot; they'll only drag you down to their level, then beat you with experience"
2007 F150 STX Supercab (4.6 2V V8), Edge tuner, factory navigation, H-D headlights, Mark VIII electric fan conversion with flex-o-lite controller.
Last edited by Bucko; 07-04-2011 at 04:36 PM.