modru2004

my ford dealer has a van for transporting customers if they need it. when i dropped my mustang off to be checked out because it was idling really rough they gave me a ride home and i lived out of town. ford dealers seem to be hit or miss.

RESQLAB

How nice to wake up and see this thread got back on track :-)

FYI gang- I'm well aware I often edit my post... it's because I cant stand spelling errors or sentences that may come off as unclear and I rarely proofread!

Oh btw... ended up w/a Dodge Durango yesterday w/the $20 a day up-charge. Not a bad vehicle, I hear its built on the Mercedes ML chassis.

1994Vmax

So do this place....if you live in town or a couple miles out. I'm a half hour and they won't. I mean it's better than the dealer I bought it from who had me book it 3 weeks in advance, drop it off the night before and tell me in the morning to come get it as they had no one qualified to work on the a/c.... that was pretty stellar too. They were only a few hundred miles away from me and all.... no big deal. I have dealers closer sure.... if you want the truck back in worse shape than when you dropped it off.

Madbull

Getting caught up with lots of posts since work has been hectic, and saw this one. We are all entitled to our opinions, as well we should be, but I'm surprised so many share the attitude that Ford nor the individual dealer owe anything when you bring a vehicle in. While 'owe' is a strong word, and without ESP or the 'Enhanced ESP' rental coverage that is technically correct, why is that okay?

I'm on the younger side in my mid-thirties, but have been blessed with owning an assortment of vehicles from various manufacturers and dealt with various dealers in various cities/states. Dealership 'loaners' used to be quite common in my experience, though not anymore. Why has that changed? IMO it's because of the sentiments in this very thread. We as consumers have allowed, for whatever reason, our expectations of customer service to dwindle down to practically nil.

I think we have become quick to label others as 'entitled' in society, instead if wondering why we are 'settling for less' than we used to.

This ad brought to you by....... Lol

RESQLAB

Very insightful post...
I would say it comes down to liability. Nobody wants to be the responsible party for anything anymore.

Old Smoky

it's a vehicle made for the masses, a Ford pick up, not a Ferrari

jt16xlt

There is a reason for this. Too many lawyers and too many people trying to make a quick buck off others.

11screw50

One of the dealers around here that used to have loaners but no longer does stopped after someone got drunk and crashed into someone else while driving one of their loaners. The lawyers sued the dealer.

Now that dealer will rent you a loaner for a decent price but it comes with all the standard paperwork that you would have if you rented a car from Hertz so the dealer can limit their liability if you do something stupid in their car.

The dealer shouldn't be held responsible for your actions but if you are in a loaner, the lawyers will go after them as well as you and we both know who has the deeper pockets. I blame the lawyers more than the dealers.

sgtpatiolantern

Another thing to consider is the fact that rentals and loaners are rarely driven carefully. How often do you hear stories of people who bag the living bejebus out of a loaner? I worked at a Chrysler dealer back in the day and our loaners were heaps. We never used a new car for such service, just some good condition trade ins that were kinda plain. The abuse they went through was crazy! We had an old two door Dodge Monaco that saw a lot of service, and a lot of miles behind our tow truck. I picked it up one night at Jack Pine Stretch (local makeshift drag strip) after the rear end blew. The dude who it was loaned to found the 400ci engine kinda perky so he decided to try drag racing it. Did his burn out before the race, but when they dropped the flag he dropped the rear end. In his mind, we were to blame because of the age of the car! LOL!

RESQLAB

100% agree! Attorneys have cut most the meat off any extended service(s) a purveyor may offer due to sue happy individuals. Not to be "Debbie Downer", but even a signed contract does not mean the same thing as it did.

Having been a Realtor for the last 16 years, binding contracts no longer hold weight like they did from say 10 years ago. Today, a fully executed/signed contracts between Buyer & Seller will get thrown out because somebody decided they did not have to perform.

An attorney gets involved, everyone freaks and somebody ends up getting screwed. Come to California and see the required home purchase documents we have, they are 3-4 times longer than any other state. Its actually somewhat embarrassing when you present them to a first time buyer.