FX4_2014F150

Well All,thanks for laying out so much experience in this string. I've been regularly showing up a couple hundred feet right of the road I'm actually on for a few months now. Was at my dealer today, first time, just under 10K km on it, and they said they spend 3.5 hours messing around. No fix either as they ordered a new module, and want it in for a full day when that puppy comes in.

I'll be trying the neg terminal tomorrow and hoping that works.

Antonio, thanks for weighing in on this forum, you appear to actually be part of Ford which would make you brave to speak up amongst us frustrated types lol.

But seriously, can dealerships actually make money by messing around with warrantee stuff such as software and module replacements? Seems like a bad business ethic and would drive vehicle prices upward. Just thinking aloud, cheers

13 Limited #1694

Along these same lines i actually have some positive news. I too was showing up "off course" on the Navigation route. Took mine in after sharing a TSB related to Nav and Sync Voice Commands with my service manager. They installed the latest software and checked all diagnostics and sent me on my way. OBVIOUS THAT THEY DIDN'T GO ANYWHERE TO TEST THEIR WORK, as I was off course within 30 minutes of leaving the dealership. Called them, they gave me the "pull the negative battery cable" reset schpiel.

IT WORKED. All good now.

Next time I was in to get a company F150 XL 5.0 serviced I couldn't help but remind them that they need to follow-through on their work, actually check to see if what they do fixes the problem at hand.

FordIVTteam

Hey FX4_2014F150,

I'll pass along the kind words to Antonio. He now works on a different team, but I still work closely with him. Don't worry, you didn't scare him off!

We have a few different agents monitoring the forum from the FordService account now. I'm Kim; nice to meet you!

Be sure to keep us in the loop after the dealership visit.

I'm glad your navigation system is working properly now, 13 Limited #1694. Let me know if you'd like to share feedback about your dealership visit. I'm happy to document it. I'll just need your name, VIN, phone number, dealership information, and current mileage in order to do so. Send it over in a PM if you're interested.

Kim

FX4_2014F150

Well friends, I pulled the neg off the battery and some positive results so far. Just a day now and about 30km (20miles) of driving but so far (stressing that I'm not throwing a celebration-it's-fixed party just yet) so good. One of the reasons I'm not resting this yet is why doesn't my Ford dealership service dept do this "fix"? I'm scheduled to have them install a new module next week, they want it all day, not sure why yet. I am curious why they haven't suggested the battery terminal fix but I'll ask them this week. Best regards

MrMagooAZ

I related my experience further back in this thread, but I'll summarize it for you. I had my F150 in several times for this and other issues but they were never able to fix the NAV. I finally found this thread and gave the neg battery terminal thing a shot and of course it worked. I tried to be a good guy and called my tech advisor to tell him about the fix. He still tried to argue with me that my non-factory tires and wheels would throw the NAV off and that this would not fix the issue. I kept telling him I'd been driving on it for several days and had zero issues, and pleaded with him to share this with his other techs, but he REFUSED to believe me.

I guess some folks are just too reliant on "official" information. If it's not in a sealed technical note from FORD it can't be true. It's sad really. They'd save themselves a lot of time....they had mine for at least 8 hours total looking at this and didn't charge me for it.

stingjra

I guess some folks are just too reliant on "official" information. If it's not in a sealed technical note from FORD it can't be true. It's sad really. They'd save themselves a lot of time....they had mine for at least 8 hours total looking at this and didn't charge me for it.[/QUOTE]

Sorry to hear about your troubles at your dealership but our dealership has been using this method since early 2013.

MrMagooAZ

I do hope that my comment came across as being focused on my particular service advisor at my particular dealership. My statement was that some PEOPLE (I did say "folks") need to be told something from an official source before they will act on it. There are a lot of good folks working for Ford (and everywhere else for that matter) with good heads on their shoulders and the wits to look at the world as it is, not as someone has told them it should be. There just always seem to be more than a few who can't get their heads wrapped around that notion.

Full disclosure, my event occurred last year about this time. Word may have gotten out by now. YMMV

DBL Boost

Can u add pics to the MFT in a 2012 from iphone?

FX4_2014F150

Well Owners, I'm pleased to report that I share the positive outcome that mrmagooaz had in that for about 500km now since the Neg pull, and I have not had a (read:THE) NAV issue return... (Insert HEAVY KNOCKING ON WOOD here) and I'll post ASAP should it come back.

Best of luck to you all if you've neg-pulled and problem was not fixed. I left mine off terminal for almost two hours.

FordIVTteam

No, you must use a USB flash drive. Check out this main thread for a lot of graphics, designs, and tips. Let me know if you have any other questions.

Nick