rbrais

It just comes down to principal. Yes the truck is 5 years old, but it's been through 2 or 3 oil changes. Thing's not broken in yet and should not need a new motor.
I'd be pissed too if the dealer didn't try to help me out. I'd probably just tell the dealer that I'm going to Chevy, they can keep the truck, and I'd park it in the show-room for them.

mrgooden

I would certainly hope it had more than 2 or 3 oil changes in a five year span.

Richard

rbrais

I stated that wrong. I meant for the miles it would only need 2 or three. Should have one per year if low mileage.

murf

Funny.... I had a 98 Dodge Dakota R/T. It had 18,000 miles on it and 4 months outside it's 3 yr 36,000 miles warranty. I was in the mountains of Colorado and the rear end was shot (all the seals and bearings). Brought it to a Ford dealership, (the only dealership in miles) where they called Dodge and I listened as the service manager gave them **** saying "it only has 18,000 miles".

Dodge ended up paying for every red cent that Ford fixed. And I didn't ask for a thing.

My Dodge had many problems, but I can say their warranty work was always great.

rbrais

Good service keeps a customer coming back and staying loyal. Not to mention good publicity when people tell their friends. When something really dumb happens that shouldn't, it is beneficial for the company to own up and say, "yup, that's our mistake" and at least eat some of the cost.

Audi has a major issue right now with cam chain guides failing at around 100k. It obvioulsly wipes out the entire engine. They worked out a deal with my friend to re-build the engine for $2k.

Even so, if I paid $50k for a car, I wouldn't be too happy with replacing the motor at 100K, even if it is only $2k.

93Cobra#2771

iTrader: (2)

Wow, kudos to the ford dealer on that.