Front shocks - I should have known better.
04-17-2017, 01:17 PM
#1
Front shocks - I should have known better.
Well, decided to replace all 4 shocks on my 92 2wd F150. I'm a big fan of KYB Gas- a- just shocks but decided to look for something cheaper. I found Gabriel Ultra on sale at AutoAnything and ordered all 4, as Gabriel was having a "buy three get one free" rebate. All shocks were shipped quickly and arrived in a few days, rears seemed ok, but one of the front shocks was packed with the wrong parts bag, could not mount it.(Clarification, was packed/boxed incorrectly at Gabriel at time of manufacturer). Three calls to Gabriel later and I may finally have a new parts bag on its way. They promised to ship it overnight last week but somehow lost my order. Anyway, the condescending customer service lady at Gabriel made it a point to say I should be grateful they were shipping the parts for free. I should have spent the extra coin and bought the KYB's. Learn from my mistake.
Last edited by Kymasabe; 04-18-2017 at 05:11 PM.
04-17-2017, 03:57 PM
#2
Yea I hear you. I went big the first time and got Bilstein shocks.
Also, couldn't you just use the old hardware until the new stuff comes in? It's only a couple bushings and a nut on the top and a bolt on the bottom.
Also, couldn't you just use the old hardware until the new stuff comes in? It's only a couple bushings and a nut on the top and a bolt on the bottom.
04-18-2017, 08:46 AM
#3
Yes, I could have used the old hardware but I don't often have time to work on my truck and didn't want to mess with the shock again. I just wanted to get it finished.
The good news is, I only paid $22 per shock, and will hopefully get a rebate check for one of them, total cost will end up being $66 and a couple hours of my time.
The good news is, I only paid $22 per shock, and will hopefully get a rebate check for one of them, total cost will end up being $66 and a couple hours of my time.
Last edited by Kymasabe; 04-18-2017 at 05:13 PM.
04-18-2017, 03:14 PM
#4
Your Mod Superstore!
Hey man, sorry to hear this was such a hassle. Shoot me a PM with my order number and I'll see what I can do here. 
04-18-2017, 05:09 PM
#5
Gotta give credit where it's due, Gabriel may have let me down but AutoAnything saved the day.
Last edited by Kymasabe; 04-18-2017 at 05:13 PM.
04-18-2017, 05:11 PM
#6
Your Mod Superstore!
Actually, I spoke with a very nice lady at AutoAnything yesterday who's already handled this situation. I couldn't get anything resolved at Gabriel, they kept putting me off, so I called AutoAnything customer service, got a very helpful lady on the phone who was truly sympathetic, and they're shipping me a replacement shock for the funky one I have.
Gotta give credit where it's due, Gabriel may have let me down but AutoAnything saved the day.
Gotta give credit where it's due, Gabriel may have let me down but AutoAnything saved the day.