230748

Seems odd to me.. you never post on here... 7 months later you decide to start bashing us out of the blue after threatening us via email that you would bash us because we would not RMA anymore StreetGlow products ourselves (and told you to contact them)? You keep saying the same thing over and over but won't acknowledge the time line we shared... I dunno man... something doesn't add up here. We tell you to call StreetGlow, you refuse... then threaten to bad-mouth us?

We're well known for our customer service. But we also don't sit back quietly and let someone openly bad-mouth us and spread false statements around.

What's nice about being as detailed as I am, is that every single conversation we've had is saved in my email system. I have every single order we've sent you recorded and I have every single tracking # in our system. Being as organized as I am is amazing... it's why we've never lost a dispute/claim and it's why we're so well known about our customer service.

SURE people get bad experiences everywhere. SURE some customers want things we can't provide and want us to go against our policies and make up a new policy just for them. But at the end of the day... we sell quality products and we offer great customer service. Sorry you felt the need to try and bad mouth us with false accusations and we had to show the time line of what actually went down. nothing worse then an "internet fight" but since you made it a mission to try and bad-mouth us with these false accusations from what... a year ago? We felt the need to defend ourselves with all of the exact dates things happened. I mean, did we make up all those dates/statements? Is that what you are saying?

I don't call my customers liars... but I do call people who come on here and make up false accusations in an attempt to bad-mouth us liars. That's actually against the law i'll have you know... it's called defamation/slander. Posting false statements to defraud a company.

I've blurred out your sensitive information. Sure looks like a lot of orders you claim were never put in to me...

Also you state that I did not take care of you correctly? I dunno man... if we told you to contact StreetGlow for support and you refused to and/or had issues contacting them yet we STILL decided to keep sending you replacements... i'd say that we went above and beyond to help you out on a product we didnt' even carry anymore... and that we had to eat the cost on every single replacement (StreetGlow never reimbursed us). On top of that, we sent you ADVANCE REPLACEMENTS to which we never got them back until MONTHS later (when you tried to contact us for support on additional StreetGlow products)... sooooo you want to say it's our fault the StreetGlow product failed? And it's our fault that we refused to send you MORE advance replacements until we got the first set back??? Come again ???

230748

BTW... some more info since you think we make stuff up (you have these emails too)

2/22/2017: You were sent a replacement bulb because you stated you were having an issue.
6/6/2017: You emailed us again stating you had another headlight bulb issue so we got another bulb sent out to you
(so far we've gotten new bulbs sent out the same day that you contacted us it looks like)

1/17/2018: Now you contacted us because a fog light went out. You evern verified "I checked and still the old street glow models, Can you help me out with this??"
We then told you where to send the faulty light, stating once we got it we'd replace it. We told you we needed the bulb AND led driver.

2/12/2018: You emailed us stating you finally sent the bulb back to us (almost a month later). Hey we get it, schedules get in the way sometimes... delays happen.
2/17/2018: We put a new replacement bulb order in for you.
3/4/2018: Now the OTHER fog light bulb went out (you verified it was the older StreetGlow one).

At THIS POINT we told you that you'd need to contact StreetGlow for RMAs (as we had been asked to have RMAs for StreetGlow products sent over to them, by StreetGlow). We showed you an email they sent us

You told us you were calling them for 2 hours straight and no one picks up


I emailed their CEO to bring it to their attention at this point.

3/26/2018 and you finally spoke to them it sounds like... stating that your current address had changed as well. You moved to a new address.

4/29/2018 you emailed us stating you never got a replacement yet... it was at this point we realized StreetGlow had sent it to the wrong address. So on 4/30/2018 I told you "K so I'll send you an H13 Bulb, H13 Driver and H10/9005 Bulb."

You emailed us back on 5/5/2018 stating everything came in but now you were having a fog light issue. We did some troubleshooting and eventually told you to send the failed bulb AND driver (because we were not sure WHICH part failed) to us...

Okay so on May 11th we got you some new parts sent out... we did not hear from you again until August 4th where you said "but what you sent my doesnt line up with the wiring of the new led replacement you sent me"

Now that's basically 3 months later...

8/4/2018 I believe you were sending us something... we did not hear from you until 8/27/2018 stating you sent the parts back to us but you forgot to put an RMA on the package. However what you sent us, were faulty items from the FIRST set of advance replacements we sent, that we had not gotten back until the end of august now...

And it's at this point we again stated that you had to contact StreetGlow for support because we honestly could not keep doing this back/forth on their (StreetGlow's) behalf. It was costing us a lot of money in shipping and products (that we'd never get compensated for)... so we had to basically cut ties with us handling RMAs and directed you to contact StreetGlow from that point forward.


So as you can see from our time line we'd been very helpfull but at the end of august when we only started getting RMA's from May... that's when we decided not to send anymore advance products out to you. Because it was an ongoing issue where we wouldn't get faulty products back after sending out advance replacements.


Now... did I make up any of this time line? I've spent how much time today disputing all of your false claims... i'd like to believe we can put an end to this now, being I've provided all of this evidence disputing your claims...

I get it, you're pissed the product failed. Pissed StreetGlow was a pain to deal with. But you took my generosity and abused the hell out of it. I was nice a few times, helping you out, sending you RMA's, but when it started dragging on and I started enforcing StreetGlows return policy, you got nasty with me. Started threatening me saying how you were going to bash us on the forums and tell everybody... (btw, threatening us was not going to help us bend the rules and go around StreetGlows RMA process).

So as you can see... when you started getting nasty with us and threatened us we REALLY put our foot down and EVERYTHING was going through the manufacturer at that point forward. I wasn't about to stick my neck out anymore for you, and frankly told you just that. When you started threatening me... that's when the gloves came off and i basically told you where to stick it.

lemansz20

I get it man, your angry b/c you got caught in screwing over a customer. YOur trying to protect your company, yet I am not going to my emails yet, b/c frankly I would rather just copy and paste every single one and post it on here. Yes we have emails that go on for miles,

I never ignored your timeline, you just are walking around apparently with horse blinders and only seeing what you want to see to plead your case. I dont like to repeat myself, but you can you the little button on your mouse and scroll up to where I already answered your timeline. I sent you the driver back, I mean why dont you show everything the contents of the boxes that were sent back to you.

You dont know me, and one thing I will tell you is you need to calm it down on calling me a liar and trying to make me look suspicious. I dont post much on the forums anymore, b/c i have done all the mods I want to my truck and didnt have questions anymore. Thousands of people visit this site and dont post, so your argument is a moot point that only shows you tryign to deflect the situation and turn it in your favor.

lemansz20

Its funny, b/c you keep trying to put out claims of all these things you supposedly did, yet I have an invoice from amazon right now stating I purchase led Headlight led bulbs for my truck last week. SO again as ive stated, if I spent almost 300 dollars on a product from you, are you saying I decided a $50.00 amazon led was the better choice then yours? Are you saying that the products you apparently sent me were so good I just decided to spend more money on a cheaper product? Seems a little odd dont you think? A company fighting and clawing and I have spent quite some time today replying and starting this thread. What start it, b/c it was Monday after 7 months as you say and I decided to randomly select you as the vendor I wanted to bad mouth, b/c nothing happened? So I made up all of this, just to waste hours of my time talking to you, someone I have no care for?

I think as a business owner, you need to learn to respect situations and rectify them. Dont ever blame a manufacturer for a product you rebranded as your own and then not fix the situation. Youve tried to turn this around, and you keep pushing streetglow like this was completely the fault of them. You sold a bad product to me, and then actually had the b.... to tell me you dont use them anymore, contact them. You need to give it a rest, as a business owner you chose the wrong path. I tried to get it down, but I dont take pissing 300 into the sky lightly. I have written off and moved on, but no one cares about your pitty story that it was costing you money. It was your choice to sell the product in the first place and you kept sending me garbage.

Moral of the story everyone, His customer service has limits, god forbid anybody else has a problem I cant even imagine how that will go. Just buy elsewhere with a more reputable company like amazon so you at least have backing that the retailer(amazon) will fix your situation if you have a problem.

230748

Yes... because we keep the contents of a box we received almost a year ago... ya caught me... now i have to shut down business because ya caught me. I tried to scam you out of an LED driver... wait... that would require me to have charged you for rma's or something... nope that can't be it...

sooo what's your argument again??? How we sent you numerous advance RMAs and eventually stopped sending you advance RMA's so you're mad now??? I don't get it... i really don't. Time to move on I think.

lemansz20

My argument champ is that you didnt solve the problem, you sold me a bad product that you didnt fix the issue. Its that simple, you want to argue all you want, but the proof that you didnt fix it is truly in the facts that I had to buy new ones on my own. I can go outside right now and take a picture of my foglights to see half an led working so those are useless.

You can argue all day till the cows come home, but you tried to put the blame on someone else and not fix the cheaper product you sold me, yet charge me the same pricing lol which is the funny part in itself that you dont see that.

230748

Hmm not sure how I could solve your problem... you refused to contact the manufacturer... I can't do much about that. I made an exception to replace a few of your items in advance, outside of StreetGlow's request (because you didn't want to go through them). But when you failed to send us the failed items until months later, we decided not to do that anymore. In fact... just to show how much we DID try, we STILL offered in August/September to replace your failed item ourselves BUT we did request you either

1) Send us the failed product back first (along with any outstanding advance replacements you still owed us)
2) Order a new replacement item and when you got it, send us back the failed item for a refund.

I mean you decided not to go for either... what more did you expect us to do? Did you want me to fly down to Florida and hand deliver a replacement bulb? I gave you 2 options (3 if you count contacting the manufacturer, StreetGlow). But you decided not to do either of those and in turn went dark for 7 months only to come back now and bash us ... bash us for what again? Because we didn't want to send you more free advance replacements on a product we don't carry? Am I missing something.

The fact that your LED bulb is still not working is sad... we sent you instructions on how to get that taken care of back in August/September of last year. Didn't we.... soooo why didn't you take care of the RMA back in August/September??? Why are you waiting until 7 months later to make this post bashing us, when you didn't actually take care of the RMA via one of the 2 (well 3) options we provided?

Why don't you tell me how we should have handled your issue. WHAT could we have done to make you happy?

lemansz20

1: Why do you keep trying to say I didnt send you the items back, everything was returned to you and I still dont have a driver that works correctly on my truck. So no I dont owe you a thing, on the contrary I have the old garbage you sent me from my first order not working, would you like me to send that back to you so you can do research on it like you researched how good this product would be?

2: You wanted me to give you more of my money, when you werent able to replace the driver correctly on the 3rd issue, so you want me to give you more of my money? I cant imagine how dumb that wouldve been of me to fall into that trap. I spent money shipping you the driver back so I am good.

I bashed you b/c of a product you did carry, dont try and act like you didnt sell the product like it was the best led for the f150, b/c thats exactly what you pmed me when we oriiginally started this before I ordered from you. Now apparently you dont sell them, nothing is your fault and you are saint Adam.

- Let me help you out with how it shouldve been rectified. If you knew you had a bad product, and then all the sudden decided to get a new supplier due to the KNOWN issues you me you had. You shouldve sent me replacements of the newer versions, with the drivers on each light that went out. I understand that cost money, but that is the rule of the road and you wouldve never had all this back and forth. Whats done is done, no way to fix it now b/c I spent money already on my own to replace them. That simple.

230748

Wait... how is it you have the "old garbage you sent me from my first order not working" - how do you have that??? You just said everything was returned to me though... sooo that doesn't really seem to make any sense does it... IF you sent us the faulty product back HOW do you have the same garbage???? Interesting...

Well we required a CC hold if you wanted anymore advance replacements which is a pretty standard practice. It basically ensures we actually get the failed product back... in this case, it would have served us very well since you failed to send us the faulty product back originally (and as the case shows... you still have the first "garbage" we sent you from the first order not working... an order we replaced already i thought...)

We ran into issues with the SG product, so we stopped selling it... were we supposed to keep selling it months later when we learned about some issues that came up? I don't get it???

Hell... i even told you to SEND ME the failed product and we'd replace it... you NEVER sent the failed product in.
I also gave you the option to order a replacement so we could send it out right away. YOU NEVER ordered a replacement (we would have refunded you once the failed item was returned to us).
We also gave you the option to contact StreetGlow direct to have them RMA THEIR product...

Sooo you have 3 VERY good options... yet none of them suited you??? What did you expect me to do... how were those 3 options not good enough? You said so yourself "You shouldve sent me replacements of the newer versions" - well gee that sounds like what we were trying to do but you REFUSED to send the product in for replacement...

Are you done yet? This is honestly getting boring... you had 3 very good options to get your old failed StreetGlow product replaced but you chose not to do any of those and here we are 7 months later you are on here complaining about how we didn't help you and didn't take care of you. YOU made the choice NOT do do anything. Don't blame others for that... i take it personally when someone like you tries to bad mouth me because YOU didn't want to pick a replacement option.

PhilZX6

Sounds like the OP is bitching for no reason... sounds like 4x4 gave you a few options and you ignored the options and now are on here almost a year later looking for attention. I've had nothing but good experiences with adam and his products and I'm sure many more people on here can say the same.