lemansz20

Why are you lying to get your way here, you are a business and should know better.

This is the same back and forth, you tried to fight on our emails. I didnt send you harassing emails, i sent you emails requesting my product be fixed and replaced like what was promised with your supposed great customer service. Dont try and lie to people on this forum of what truly happened, I get its your reputation on the line and had you done the right thing we wouldnt be here, but we are now.

You wanted to sweep me under the rug, and the 2 replacements you sent out to me,(just the bulb both failed, b/c by street glow you shouldve replaced the bulb and driver) I was never your friend, this was a business transaction you chose to not fix. You cant go halfway when i purchased a product with you that was defective and then try and blame everyone else, but yourself. You made a bad judgment call to sell those products, and then you realized it after you burned me. I dont need to know about your new brand of Led, b/c I never got to see these supposed superior leds. Whats great is how you admit to a bad product and chose to leave me with the old.

Also by the way, advance replacements when those are my headlights, yeah thats pretty normal. Its a safety hazard to drive without headlights, not sure if your aware of that. You dont want to fix the bad product you sent me thats fine, but I am going to tell everyone my review of you. You want to defend yourself in hopes of flipping the script and making me look like the bad guy. I am the most laid back person on this planet, and I NEVER write reviews good or bad. I chalk it off as a bad buy and move on, but your mishandling of it is where I draw the line. Calling me a liar on several occasions and making up garbage that street glow doesnt want to deal with me is amazing considering 3 conversations with them. You are a piece of work, ill be posting my review of the $50 dollar amazon leds I got and I hope they last longer then yours did( like thats gonna be difficult) and Ill be posting so people dont make my mistake.

230748

8/7/2016: You ordered StreetGlows Headlight Bulbs (H13) and Fog Light Bulbs (H10)
8/28/2016: We sent you a FREE set of CANBUS Adapters to correct an issue with your highs turning on when fogs turned on.
2/22/2017: We sent you an advance replacement StreetGlow H13 bulb and a pre-paid return label for the bad bulb
6/6/2017: We sent you out another advance replacement StreetGlow H13 bulb and a pre-paid return label for the bad bulb

[Sometime in 2017 we stopped selling StreetGlow]

2/17/2018: We sent you out an advance replacement H10 bulb now for your fog light
4/30/2018: We sent you an advance replacement H10 bulb, H13 bulb and H13 LED Driver
5/11/2018: We sent you an advance replacement H13 bulb


As you can see... we sent you a LOT of bulbs on our dime to replace these StreetGlow ones that you kept having issues with. I told you in March of 2018 that you HAD to contact StreetGlow for replacements. You said you kept trying to call them for 2 hours and nobody picked up. Finally I believe you got a hold of them and a replacement item was sent, but to the wrong address (you moved I believe you mentioned). So that's why on 4/30/2018 WE sent you a replacement from our warehouse so you did not have to deal with StreetGlow.

Now... we didn't hear from you next until August... 3+ months later... you told us that the driver we sent was the wrong one (sounded like you needed a fog light driver and got a headlight driver)... 3+ months later we finally heard back saying it's wrong... that's quite a delay in hearing back from you especially since you were contacting us everyday about when you'd get your replacement... but 3+ months go by when we hear "hey somethings the wrong part"...

August 4th, we asked that you sent the LED Driver back to us so we could exchange it (rather then you dealing with StreetGlow again WE would handle it for you)... August 27th you finally got back to us telling us the driver was sent back/waiting for us to pick up... again another long delay... but okay we'll work with you still.... granted there was no RMA # on the box so we were not sure what it was for until you emailed us saying "the package arrived to you"... but there was an issue with what you sent us looking at my emails... it seems you didn't send us the right parts that you needed swapped out... looks like you sent us the parts from the advance RMA back on April 30th and NOT the RMA we sent on May 11th...

So at this point because we were still missing products we sent you, that you needed replaced, after all of the free advance replacements we kept sending, we told you that you had to contact StreetGlow from now on... because we honestly were doing you a BIG favor handling the RMA's and felt as if we were getting shafted by never getting products back from you. So we put our foot down.

Because we refused to send you anything further FREE of charge (we told you we WOULD still help you IF you simply sent us whatever failed though) you decided to (and you stated this) make it your mission to bad mouth us.

So I mean... take it for how you want.. in my eyes we went pretty above and beyond sending you a lot of advance replacements and eventually decided to stop sending you advance replacements on the basis that

1) it's not our product
2) most importantly, we never received the failed products back


Now I don't like airing customer issues but you decided to come on here and bad mouth us without all of the facts. Thus our response showing exactly what happened.

lemansz20

8/7/2016: You ordered StreetGlows Headlight Bulbs (H13) and Fog Light Bulbs (H10)
8/28/2016: We sent you a FREE set of CANBUS Adapters to correct an issue with your highs turning on when fogs turned on.
2/22/2017: We sent you an advance replacement StreetGlow H13 bulb and a pre-paid return label for the bad bulb
6/6/2017: We sent you out another advance replacement StreetGlow H13 bulb and a pre-paid return label for the bad bulb

All correctn, and I sent them all back, now heres the fun part since your pleading your case here:


2/17/2018: We sent you out an advance replacement H10 bulb now for your fog light
( Sent and never worked, I sent it back)

4/30/2018: We sent you an advance replacement H10 bulb, H13 bulb and H13 LED Driver
( This NEVER happened, so not sure what you are talking about, you sent an incorrect driver to me, THATS IT, literally nothing else so dont make things up. This is around the time where you told me to contact street glow b/c you told me they didnt want you to handle returns anymore due to the fact you are not selling the product they sell anymore. The driver you sent was my only issue on my end, that I never got to try to install it due to traveling for a month and half. I shipped the incorrect driver back to you, on my dollar due do me taking so long. I am sure I can find the ups store receipt when i did so. That is around the time you told me again it wasnt your problem and i needed to call street glow to see if they will fix the issue.

5/11/2018: We sent you an advance replacement H13 bulb
( This NEVER happened as well, I have none of these so called replacement bulbs you speak of.)

Your the one digging the grave, and I guess your facts are focused more by opinion to favor your story. At this time, I still dont have replacements, b/c you chose to not send me replacements. You never did and never will and thats why i purchased another cheaper brand to see if you were just overcharging people. We will see how superior your product is, but it wont go well I assume considering how they failed so quickly the first time. Who knows what will happen with this new brand your pushing around, b/c just like street glow you make them sound like they are the best thing since sliced bread.

230748

So you're saying my order history/shipping records are fake? K... i've said my 2 cents. Unless you want to give me permission to publish the tracking #'s and order info (blurring out your personal info)... which im happy to do... but I believe I've shown we've gone out of our way to help you. Our system tracks every single order and every single shipment so I certainly have a full history showing all of the order/tracking info i'd be HAPPY to publish.

What I don't get is you come on here, bad mouth us and then get mad when we have evidence that proves otherwise? Why come on here and make things up and then get mad when we call you out on the made up stories? StreetGlow refused to help you, so now you want to bad mouth us? Did you not realize we're vendors on here so we naturally saw your post?

And as for you not having replacements now... we never sent you anything in September... the last shipment we sent you was May 11th. And we will NOT send you anything else. We told you in March to contact StreetGlow. You had issues with that, so we tried to help you. I told you in our last conversation in September that you MUST contact StreetGlow for support. If they refused to help you, there is not a whole lot I can do about that. I'm not StreetGlow. You need to take up your beef with them. I went above and beyond to TRY and help you when you had issues contacting them, and this is the thanks I get... you come on here now blaming me again for issues with their product because why... you could not get anywhere with them and can't put me over a barrel anymore because we refuse to send you anything else because you burned us before?

If you burn someone don't expect them to be so willing to help you out again. You never sent us back our advance replacements, therefore we're not sending you anymore advance replacements.

lemansz20

what evidence do you have, would you like me to show everyone the address you told street glow to ship the items too. I have no problem posting it, b/c its not mine so people understand truly what occured with you. I dont need to get mad, I already lost my money with you guys and trying to avoid someone else getting burned by you.

Honestly your emails to me would do you in, b/c then people would understand how you truly talk when backed into a corner. I am sparing that with you, I am not even asking you to rectify b/c its been so long and I already spent money elsewhere to fix the issue. Whats funny is you just dont understand, that if I spent almost 300 on a product from you, and had to go buy a different brand, you dont think people see that as a problem? Your trying to parade here saying you sent me items that I never received and stating i didnt send you items, which I am certain I can find receipts that I did. '

If you look at the truth, it really still all boils down to the fact that I had to purchase leds that were supposed to last way longer then halogens from amazon. You either think people on this forum are dumb, or your just trying to fight as much as possible to make me go away. The simple fact is, if your product was working without issue as you stated, and you tried to really fix the problem, then why did i have to buy a new Led from amazon? Why would I go spend more money on on Leds, if these replacments you sent me were in my possession?

230748

So let me get this straight... an item was sent to your old address accidentally. To make up for it WE (4x4TruckLEDs) sent you a replacement item from our own inventory to help move things along because of the mixup. So because of that one issue you are still on a mission to what, bad mouth us, when we already made it right? What????? *scratches head*

You want to post the emails where I told you off and to stop harassing us, go for it. After months and months of telling you to contact StreetGlow and your REFUSAL to and your badgering me non-stop we lost all patience with you. Go for it... i'm a human and if you harass me and my company i'll eventually tell you to stop harassing us in my own manor. You would not/refused to listen. How many emails did I send you telling you to contact StreetGlow? How many times did I also tell you HOW to obtain a replacement from us (either SEND US the faulty product OR order a replacement). You refused to listen, you were verbally abusive in your emails and eventually we had enough and told you off...

Now here we are 7 months later and you are STILL harassing us?? Seriously? Let me guess... you are still trying to contact StreetGlow and they are refusing to help you so you decided to come on here and harass us... let me also guess that part of your plan was "look if you send me a replacement i'll delete the post" why do i feel like THAT email/comment was going to come soon from you? I mean, it's not like you've never pulled that before trying to get me to send you free replacements in lieu of you "bashing us".

I agree your LED's should have lasted a lot longer. It's one of the few reasons we dropped the StreetGlow brand. But WE are NOT StreetGlow. You keep saying "if your product was working" but it's NOT our product. You're issue is with StreetGlow.

You came on here to try and bad mouth us since nobody is willing to help you anymore, you've burned your bridge with StreetGlow it sounds like, you sure did that with us when you never sent us back the advance replacement's failed product... and now im guessing you had a bulb go out again and StreetGlow won't help...

We're not going to give you free product. Your emails threatening to bad mouth us if we don't help you won't help your situation either.

Keeper905

Can we get a moderator to stop this please. It's getting out of hand.

Seems to me like issues on both ends and not a clear he's wrong and I'm right kind of deal.

lemansz20

It wasnt one issue, it was 3 non working leds, on top of one side not even working right off the bat. You seem to continue to ignore issues, b/c its an attempt to deflect what originally started this problem.




On top of it you keep saying you sent me replacements, yet I magically had to spend money on amazon to buy new ones, for these magical replacements you sent me? Yet again, this makes no sense whatsoever. You are getting bad mouthed, but you chose to not honor your product that you sold. You are the representation of street glow, whether you sell them or not, not my issue. I purchased a product branded as your company. The box was even with your name on it, no street glow if I remember correctly.




You need to quickly understand this was not a post asking for a free product from you or anyone for that matter. This was a post to say the truth about a situation that happened to me as a member, from a vendor. Also stop making lies about me harassing you already, you were not fixing a situation so I sent emails trying to get it resolved. You chose to ignore it and push me away, b/c its what benefited you.

230748

Why do you keep saying we did not honor it?

1) We stopped selling that product line
2) We were asked, by the manufacturer, to direct all RMA requests to them directly
3) We told you how to contact StreetGlow for support
4) Because you moved, they sent the RMA to your old address (which we told them originally). Once it was known the bulb went to the wrong address WE sent you a replacement at our cost to speed things up

And in between all of those times of us telling you to contact StreetGlow, which you seemed to get nowhere with, WE actually took product from our warehouse and sent it to you. We DID NOT have to do that, but we did to try and keep you happy

However you never sent us back the faulty products once you received the replacements. We had to wait 3-4 months until you had ANOTHER issue in order for us to get the fist faulty product back.

This kept happening. Every time you needed support, we'd send you something (despite the fact WE DID NOT have to) and never got it back in return.

Eventually we put our foot down. And that pissed you off. You didn't like us putting our foot down and refusing to handle the RMA direct anymore. You did not want to work with StreetGlow. Well that's unfortunate. Had you sent the faulty products back to us right away we may have just kept continuing to support THEIR product, but because you chose NOT to send us the faulty products back, we put our foot down.

Sorry bud. That's how it works. You and I both know it.

If you have such a problem with us, WHY do you continue to try and go through US for support? Why don't you just reach out to StreetGlow for RMA support? I told you to contact them in March of 2018... here we are in April of 2019 now... why are you still blaming us? It's not our product. You HAVE to contact STREETGLOW for support. I don't understand where the issue lies here... it's not our product. They don't want us handling RMA's for them.

You keep going around and around. You did this in your emails also IGNORING the MANY emails I said stating to contact them. WHY don't you just contact them?

Also you did not buy a CrystaLux product. You bought a STREETGLOW product. We didn't have our own brand back when you placed your order... we ONLY sold StreetGlow when you placed your order. If you got a "CrystaLux" RMA bulb in the mean time, that's because you did NOT want to deal with StreetGlow so we ate the entire expense and broke open one of our kits, and sent you a bulb from that kit. We never got a dime back from StreetGlow or any replacement bulbs from them. We simply ATE the cost of the bulb to try and get you up and running again.

Why do you think everytime you've had an issue we asked you to tell us "what brand is written on the bulb" because StreetGlow warranties THEIR bulbs.

You had a headlight bulb fail if memory serves me correctly AND a fog light bulb fail from them (or LED Driver).

StreetGlow's # is 973-709-9000 - please call them for RMA support on their product.

lemansz20

Literally couldnt be farther from the truth, the crazy part is you have all the replacement parts you sent me which were 2 led bulbs. You also have the driver you sent me incorrectly, that is where another issue began. Oh and the address you keep saying I moved from, what was that again? I can tell you right now, dont play that lying game with me. I have a direct email from you literally stating you sent it to the wrong address, which wasnt even my original address. This is where street glow did not want to deal with the problem anymore, and told me to contact you to honor the warranty.

I am not in any way shape or form trying to to through you for support. I made my own thread saying my experience with your company, and you came in here hoping to lie to everyone and gain favor on your side. On the contrary I have stated multiple times I dont want a single thing from you on this thread, I have already purchased cheaper replacements to help out other members from getting dooped by you.

PLease do us all a favor, chalk this up as your messup with a customer that you didnt take care of correctly and move on. Maybe you will lose business from it, maybe you want. Everyone understands that you cannot be perfect and you did not handle this correctly. I gave my opinion and you keep trying to call me a liar. Your calling a customer a liar consistently, I am sure many will read it and understand that the warranty you preach is worth about as much as a banana peal.