762x51

I'll keep you folks up-to-date and hopefully post some good news.

Not being a "truck" guy, I trusted the salesman and sales manager - A HUGE mistake on my part

I do have a copy of the form "Customer Needs Assesment" that was filled out by the sales manager after I came in and tried to get them to take the truck back. He used 18,100 lbs. as the GCWR

Here is a copy of the form..

dodgeman1

There is a lot of ignorance and misunderstanding on towing both by the dealers and buyers. I’m 56 years old and probably didn’t know what the numbers meant until 10 years ago.

On another forum about tractors someone posted there towing needs. I posted that his needed payload was beyond most F150 payloads and mine had 1940 lbs of payload and was on the higher end of F150 numbers and it was barely enough to tow his trailer with no passengers. Another forum member said I had payload envy and a F150 could have a payload of 3050 lbs. Now where did someone get that number? Probably some brochure.

G-Force

If they went by the brochure, it would be 3270 lbs max payload.

clarkbre

Please post that completed form. Let is look at it and pick it a part. Chances are good, there's a lot of wrong info written up by the sales manager that could show his lack of understanding of the trucks and tow capacities.

It would seem in step 3 they would (by their own form) have to use actual capacities as opposed to the ones listed in the brochure.

762x51

I cannot post the original worksheet that was completed by the sales manager as it may be used in a legal action.
I haven't decided to use a lawyer yet, although I have talked to one, and will probably try the BBB first.

You can rest assured that there are some numbers used by the sales manager that have been found to be completely inaccurate.

acdii

Did you go in there and ask them what you were looking for and they picked out the truck, OR did you walk in and had one picked out already? This is a very important question as if They picked it out, they picked out the wrong truck based on your needs and you may have something to go on, but if you picked out the truck and they said it will work, then its typical sales man BS. This first is they are supposed to know, and the second is they don't need to know anything but what the brochures tell them.

E. Manuel

The question will be if the worksheet they filled out is a legally binding document.

thrifty biil

Trust and Car Salesman rarely belong in the same sentence. Given the purchase of a truck is one of the largest financial transaction a family experiences, due diligence, study on the web, etc., is the appropriate approach.

Just imagine "in the good old days" where there was no internet, and no easy source of valid information.


Friends of mine just got ripped by Camping World. I had told them what they needed to look for. CW then had their "towing expert" explain to them that the stickers on their trucks were not valid. They were gullible for sure! I asked them what credentials that "expert" had versus the Ford engineers that created that information.

jeffinthebag

When I worked at a different company in sales. The sale person could say anything they want to say whether it was true or an out right lie.
The only thing that counts is was is contained in the "box". What they mean is the sheet of paper (contract) is the box. The words in the box "contract" our rule everything else that was said verbally.
Basically, if it's not written down in the contract and signed by both parties you are out of luck.

marshallr

There is roughly one post/week here about someone who thought their truck would pull a lot more weight than it will. You are not alone.