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I bought my 2015 F150 KR just a little over a year and had the Bak G2 Hard tri-fold installed, and just noticed that the panels started to sag and a leak between the panels began, went back to my dealership and they called the installers and they had me come over and made a call to Bak Industries, they stated it sounds as if the laminated panels may have separated and they be more than happy to send a new one out and it may take 7 to 10 days for delivery. it didn't come in as planed so I called back and they stated it was lost in the shippers mass transit system, and stated it wasn't my issue that I shouldn't be concerned with it. BAK customer service manager and I was talking about customer service while tracking the cover down and I thanked her for the responsiveness of Bak, out of her good heart she upgraded and overnight shipped my new Bak rollbak G2 cover. I'm not stating everone will receive the same service but my experience was nothing but over the top by Bak Industries. The new cover was just installed by the same installers last night and too didn't charge me to reinstall. The cover looks great and the performance is outstanding, the rails are closed off at the ends to prevent leaking, it's low profile, and has a seal between the tailgate and cover to prevent leaking which driving home I tested by driving trough a selfservice spray car wash to wash fingerprints off from installation, not one leak but time will tell if this is a keeper, but for now I'm very pleased with the professionals that took care of me and the performance of the cover.
That is one sweet truck! Can I ask what you do in the Air Force? Cr I was RED HORSE.
I'm Permentley retired now, but I stared out in AMMO, then Codes for ICBMs and then my last 19 years was a Combat Intelligence Targeting Analyst. Did 20 Active and another 11 as a government contractor.
12-15-2016, 05:18 PM
