Matt Miller
#31
King Hater
#32
They're not plastic, they're metal bolts. I don't think the photos matt posted were randomly chosen, or even the same mirrors he shipped (guessing). The pics below are right after unpacking - note the bolts on the left mirror. Arrow indicators show the housing cracks. The white fluff on the right mirror in picture is packing material that was stuck in the crack.
http://i644.photobucket.com/albums/u...ps93c63d3a.jpg
http://i644.photobucket.com/albums/u...ps93c63d3a.jpg
Last edited by singlespeeder; 02-04-2015 at 11:03 PM. Reason: pics and sperling
#38
Senior Member
iTrader: (1)
Hmmm, a standup guy would cover that. I once shipped a stock stereo from my old mustang to a guy in perfect shape so I thought. Got there and he said it didn't work. I ate the cost of the unit and shipping. To me that's the cost of doing business on the inet. He needs to eat the cost. Matt, I understand it may not be your fault, but this fella shouldn't be out any cash
The following users liked this post:
singlespeeder (02-04-2015)
#40
It's how you were raised. My father taught me at a young age that your word and a hand shake were a binding agreement and that it defined your character. That's why if you own a business, it's imperative that you have excellent customer service. Some don't ...and frankly thats why they don't stay in business very long.
I've ordered merchandise for my business from other businesses and I've received items damaged, be it mostly from poor packaging and or mishandled from the freight companies. In 99.99% of all cases... once contacted, the shipper will pay for a return label to ship and either refund my money or replace the damaged goods.
OP, just reimburse for the shipping and move on. Make sure the buyer is absolutely sure of what their purchasing. ...and disclose all issues with said items=NO HEADACHES. :IMO:
I've ordered merchandise for my business from other businesses and I've received items damaged, be it mostly from poor packaging and or mishandled from the freight companies. In 99.99% of all cases... once contacted, the shipper will pay for a return label to ship and either refund my money or replace the damaged goods.
OP, just reimburse for the shipping and move on. Make sure the buyer is absolutely sure of what their purchasing. ...and disclose all issues with said items=NO HEADACHES. :IMO:
The following 2 users liked this post by meaz93:
singlespeeder (02-05-2015),
tyees2002 (02-05-2015)