Tothemax

They will pay but can be a PITA. You have to prove it happened in transit.

singlespeeder

iTrader: (-1)

They're not plastic, they're metal bolts. I don't think the photos matt posted were randomly chosen, or even the same mirrors he shipped (guessing). The pics below are right after unpacking - note the bolts on the left mirror. Arrow indicators show the housing cracks. The white fluff on the right mirror in picture is packing material that was stuck in the crack.

http://i644.photobucket.com/albums/u...ps93c63d3a.jpg

singlespeeder

iTrader: (-1)

the box was undamaged in shipping, for the record. This was not a USPS or Canadapost issue. Matt shipped damaged goods and profited from it - bottom line.

AricsFX

iTrader: (3)

Did you install these mirrors?

singlespeeder

iTrader: (-1)

No. couldn't possibly install in the condition they arrived in. I did attempt to have them repaired (at my cost) but the guy said due to the damage they would not be structurally sound.

tyees2002

iTrader: (1)

So you got refunded your original purchase price? Now you are just out the shipping to return??

singlespeeder

iTrader: (-1)

correct and only because I filed a paypal dispute prior to the expiry period.

tyees2002

iTrader: (1)

Hmmm, a standup guy would cover that. I once shipped a stock stereo from my old mustang to a guy in perfect shape so I thought. Got there and he said it didn't work. I ate the cost of the unit and shipping. To me that's the cost of doing business on the inet. He needs to eat the cost. Matt, I understand it may not be your fault, but this fella shouldn't be out any cash

tyees2002

iTrader: (1)

Weird how none of the pics that he posted show the corners.... Weird!!

What part of canada u from single?

meaz93

It's how you were raised. My father taught me at a young age that your word and a hand shake were a binding agreement and that it defined your character. That's why if you own a business, it's imperative that you have excellent customer service. Some don't ...and frankly thats why they don't stay in business very long.
I've ordered merchandise for my business from other businesses and I've received items damaged, be it mostly from poor packaging and or mishandled from the freight companies. In 99.99% of all cases... once contacted, the shipper will pay for a return label to ship and either refund my money or replace the damaged goods.
OP, just reimburse for the shipping and move on. Make sure the buyer is absolutely sure of what their purchasing. ...and disclose all issues with said items=NO HEADACHES. :IMO: