WesJTX

I am a little upset at the incompetence and the lack of listening to the customer the service departments do these days. I have now had my truck in for the rough idle issue 4 times now. I have stated to them 3 of those times to check the plugs, as it is a known issue in the ecoboosts. The first 2 times they said they were unable to diagnose an issue. The third time they said they reflashed the computer as it was a "known problem and that is the solution per the service bulletin put out by ford" and the 4th time they again stated they were unable to diagnose despite me demonstrating it for them they said it was "normal" for the truck to bounce between 400-800 RPM and the whole truck shake in the process.

I miss the days of dealerships having someone that knew a thing or two working behind the counter. And Im a young guy.........

Wes

SkiSmuggs

I just handed my dealership new SP-534 plugs from RockAuto and asked them to install them. I could have done it myself, but was worried about breaking a connector. It solved the problem and I didn't have to force them to do something they wouldn't have done otherwise. The sad thing is that if Ford just made it part of the diagnostics, there would be a lot more happy F150 owners because it seems to be the root of at least half the problems.
And I verified an .030 gap first.

Becca

Because they are. I traded in my 2013 Mustang after having it for only a little over a year because of Ford's crap service and incompetence... I'm not impressed these days, which is really sad, because it turned me away from Ford for the time being. I've always been a Ford girl, but I ended up with a 2014 Charger R/T because of this.

Scarlet

You know? It's true even for the little things that aren't so little to us. For instance. I purchased an '02 Grand Marquis a few months ago and took it to my dealer for an erratic idle and occasional miss. When I went to the service desk, during the write up, I said to them: "and oh yea, this is very important to me. I have a bad back. Could you please tell the tech. to please NOT adjust the drivers seat? It doesn't have a memory like my truck. It took me several days of fiddling with it to get it just right and comfortable enough for me to drive.". She said: "Sure, no problem. I'll make a note of it on the service ticket.". An hour or so later it was ready. I got my keys and went out to the car. Well guess what happened? Not only was it moved, but it was soooo far up to the steering wheel I couldn't get into the car. Plus it had grease on the wood part of the steering wheel, and a greasy finger print on the seat cushion leather. Guess who got an ear full? The service manager, the service manager next to her, and the dealerships General manager. Because I had HAD it. It happens frequently with my truck, but I have memory on it, so I just let it go. But not this time. My next oil change on the Merc. is free........

WesJTX

I forgot to mention this has been at 2 different dealers. Trips 1 and 3 at one and 2 and 4 at another.

Trips 3 and 4 I asked for them to simply look into the plugs as I had heard it was an issue. You would think they would at a minimum do their customers the service of doing some research.

I paid $40k for a truck that I absolutely love, and I shouldnt have to pay the $200-$300 to replace the plugs on a truck with less than 50k miles. I understand that generally it is a wear and tear item but not on a truck with 50k miles that I have been trying to get this resolved for almost 5k miles now. I mean I havent complained one bit that the truck only gets 12-15 mpg even on the highway, I can start complaining about that too but then it will be in the shop all the time and Ill be paying out of pocket for a rental which is a pain in the ***.

I guess I just have to pay the money, but its ridiculous. Ford should step up and admit the issue and fix it. I dont know why that is too much to ask.

Maybe one of the Ford Service people will see this and stir it up a bit at Ford so they step up and do what is right to keep customers when the new 2015 comes out. I guess in reality though they have the market locked up and have for a long time and therefore they could care less. Customer service in America is a dead thing in this day in age unfortunately.

Wes

FordService

Hi everybody,

I can document any feedback (positive or negative) about your experience at a Ford Dealership. All I'll need from you is a PM with your full name, best daytime phone number, dealership name/location, and any details you'd like me to include. I'll enter it in our system for the appropriate folks to review.

Crystal

likemyeco

Dean Arbour Ford in West Branch Mi. is the only dealer I have found in the state with a service department. I drive 2 hours one way to that dealership now, its better then making 15 trips for the same issue to the dealer 10 miles away and hearing excuses everytime..........................

Hassan

Oh my god. I thought it is only international dealer like mine in Qatar ! Who r bad on customer focus + they don't have spare parts and sooo many bad experience

1994Vmax

It's not just Ford.... its others as well. Gm kept turning me away for lifter noise on a truck as well as transmission issues. Shortly after I got rid of it the truck ate a lifter and left them on the hook for a new long block. Its life. I have just come to the conclusion that if its an issue I can't do whether because of time or just sheer laziness I will pay an independent shop to do it even if its supposed to "warranty". I get really tired of being told I am stupid by a service department dominated with 16 year old work experience students..... My two favorites... Cannot replicate customers condition... or... Its normal.

MAZZ MAN

MY DEALER IS THE BEST ! A small dealer in saline , mi. the guys there are spot on and if you do some research and bring them the info will never discount all your legwork .