SurebutterCringe

Canon, forgive me if you've answered this in another thread but:

1) Has the dealer been able to duplicate the problem?

2) Is the TSB for your year model truck?

3) Have you spoken with anyone at Ford Customer Service? Not the dealership, the Ford customer service?

I ask because I had a similar issue with my Toyota Sienna that I felt wasn't being taken care of, so I called the Toyota Customer Service number that opened up a case number. They handled everything from then out, all I had to do was drop the van off. It was a great experience and it got the issue resolved much easier and quicker.

I agree that you shouldn't have to take a box of donuts into a service adviser to get anything done. But I also agree that if the problem can't be duplicated, then how do they know what to fix?

canon_mutant

All problems = no.
TSB is for this MY
Yes had a Ford Customer Care case that was closed after the third visit over my objections. Ford had decided then that rough idle is normal, anything over 10mpg is acceptable, other problems no fault found or not fix for. They did say a fix was coming which I assume is this one. Now that it's here, I can't, as of yet, get it because it needs to display the symptoms when I bring it in and have the particular codes latched.

I am currently back in touch with the dealership where I bought it up in Iowa. I am going to have to go up there anyway if we have to lemon law it so if I must I will go up there, spend the night, and get service done if they'll do it. Maybe I'll get lucky and between them, Customer Care, and the local dealer, they can work something out to do the TSB here. Don't know yet.

Jaredface

Why do I get the feelin this is just putting a band aid on a bullet wound

djt81185

I ran it without changing a thing then later added some spark and boost to make up for the decrease in iats and the increase in effective octane.

Neither caused a bog/hesitation/misfire

wwest

Sounds as if you and Jbrowning22 should meet, I had to check to see if he is from Kansas seems to appear that he might be the service manager you encountered.

I wonder how he goes about duplicating the TSB conditions for the IC condensation, drive until one encounters the after effects, spike in Rh, of a rainstorm after a hot day..?

Alabama comes to mind....

That may very well be why you're getting no action. Maybe you need wait for the "proper" climatic conditions when you take it in for the TSB.

BSwift

Intermitting problems are difficult to reproduce regardless of being auto related or not. I litterally experinced this today with a customer of mine. I could not reproduce the problem with the electronics. So, I decided to attempt an end around and change an unrelated device. Left the customer's building, picked up the part and returned. I finally was able to reproduce the problem after I had tried 10-12 times previously. Replaced a 5 dollar relay and resolved the issue. My business is no where close to the that of Ford and the cost to me was some time and effort. What I got out of it was a happy customer that knows I listened and did not discount his complaint.
Canon_mutant, maybe the right thing to do in your case is to go with the lemon law. Sometimes, regardless if people care or not, things just don't work out. Defects in equipment happen and if the right set of circumstances happen, you have nearly impossible symptoms to reproduce. If this is a weather related issue, the weather will have to be simular to at least give a snow ball chance in haties of being reproduced.
I've only experienced maybe 4 hard shifts, no shudders or power loss, no condensation in IC. I have experienced the poor fuel milage from crappy fuel, verified with two other vehicles that purchased gas from the same station. The environazies have made things increasingly difficult for fuel related problems to be nailed down due to the many different blends required around the country. Good luck with your service appointment, be nice, it works.

canon_mutant

Actually there's no reason my local dealership should be mad at me . . . as I said, I've been completely cordial to date even one time when I got there the next evening and they "forgot" to work on it and needed to keep it another day when I direly needed the truck. But these mega-dealers are huge, kind of a zoo, the place is like a mini-mall inside so . . . I logged it under ***** happens.

But two other dealers I've called locally aren't interested in even looking at it once I described the problems. I suspect I am not the only one with these problems and there was just no fix or they have no confidence in fixing vehicles unless there's a code => change this part. Sadly, actual mechanic troubleshooting is a somewhat lost art in a computerized "gotta have a code to fix it" world.

One thing it does all the time is idle rough. Though they try to convince me that's a normal characteristic of EB it did not idle rough when I got it. This is NOT camshaft rough idle. That SHOULD be troubleshootable. DA-DUT-DA-DA-DA-DUT-DUT-DUT-DA-DA-DA-DUT-DUT-DA. This was the smoothest nicest running truck I've ever driven much less owned when I first got it. I am pretty positive that rough idle and crappy mpg are related.

Emailed Iowa tonight AFTER TALKING VERY NICELY TO THE SALES MANAGER FIRST where I bought it with my issues itemized, service history, Ford customer case number, etc. and we'll see what they want to do in a day or two I suspect? Hell, I'll drive up there and spend the night if it will help . . .

opinyawn

I think I've decided to live with the Ecoboost misfire! I'm more afraid of the fix than the problem! Yikes!

Jbrowning22

I do not currently work at a Ford dealer.

w8nfsnow

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