Rattling Sound When Cold Start (Video)
05-16-2017, 03:23 PM
#31
TTV6>V8
Originally Posted by bigred90gt
I saw that, but want to have all aspects covered just in case. The dealership is about 5 minutes from my house. The next closest is probably 30 minutes into houston. I'd rather not have to deal with messing with houston traffic if I don't have to, so I just want to be able to show them the problem.
What is the correct updated TSB number? I saw a couple in here, but not sure which one is right.
What is the correct updated TSB number? I saw a couple in here, but not sure which one is right.
Step 2 says "does the customer state" once that's met is says to proceed to step 3 which is doing the work.
That's fair enough. My local dealer screwed me around so I took mine 2 hours away to the closest city and they were awesome.
05-24-2017, 01:15 PM
#34
Senior Member
I called my dealership and explained everything to them, even read the TSB and gave him the number so he could look at it. I was told they would have to duplicate it to verify before they could do anything about it. It has happened 3 times to me in a month. Twice 2-3 weeks ago, and once yesterday. I explained that the TSB doesn't state that they need to hear it, but
They wouldn't budge.
When I hung up, I called Ford corporate customer care, and they told me the same thing. I made the guy open the tab and read it to me. When he read step 2 (does customer state.....), I said "yes, so what does it state to do if customer says yes?". He said go to step 3, I made him read that, which says to repair it. When I asked him where it says they need to verify it and personally hear it, and he couldn't answer but just kept saying they need to verify it. I tried explaining that this is a known issue with a TSB attached and they should be fixing it, but got exactly nowhere.
Gotta love it. So basically unless I can do without my truck for 2-3 weeks while they wait for it to make noise, I'm SOL.
They wouldn't budge.
When I hung up, I called Ford corporate customer care, and they told me the same thing. I made the guy open the tab and read it to me. When he read step 2 (does customer state.....), I said "yes, so what does it state to do if customer says yes?". He said go to step 3, I made him read that, which says to repair it. When I asked him where it says they need to verify it and personally hear it, and he couldn't answer but just kept saying they need to verify it. I tried explaining that this is a known issue with a TSB attached and they should be fixing it, but got exactly nowhere.
Gotta love it. So basically unless I can do without my truck for 2-3 weeks while they wait for it to make noise, I'm SOL.
05-24-2017, 04:00 PM
#35
TTV6>V8
Originally Posted by bigred90gt
I called my dealership and explained everything to them, even read the TSB and gave him the number so he could look at it. I was told they would have to duplicate it to verify before they could do anything about it. It has happened 3 times to me in a month. Twice 2-3 weeks ago, and once yesterday. I explained that the TSB doesn't state that they need to hear it, but
They wouldn't budge.
When I hung up, I called Ford corporate customer care, and they told me the same thing. I made the guy open the tab and read it to me. When he read step 2 (does customer state.....), I said "yes, so what does it state to do if customer says yes?". He said go to step 3, I made him read that, which says to repair it. When I asked him where it says they need to verify it and personally hear it, and he couldn't answer but just kept saying they need to verify it. I tried explaining that this is a known issue with a TSB attached and they should be fixing it, but got exactly nowhere.
Gotta love it. So basically unless I can do without my truck for 2-3 weeks while they wait for it to make noise, I'm SOL.
They wouldn't budge.
When I hung up, I called Ford corporate customer care, and they told me the same thing. I made the guy open the tab and read it to me. When he read step 2 (does customer state.....), I said "yes, so what does it state to do if customer says yes?". He said go to step 3, I made him read that, which says to repair it. When I asked him where it says they need to verify it and personally hear it, and he couldn't answer but just kept saying they need to verify it. I tried explaining that this is a known issue with a TSB attached and they should be fixing it, but got exactly nowhere.
Gotta love it. So basically unless I can do without my truck for 2-3 weeks while they wait for it to make noise, I'm SOL.
05-24-2017, 08:06 PM
#36
King Hater
Yep. Find a better dealership
05-28-2017, 06:07 PM
#37
Hi guys, I have a '12 Ecco and just heard this same noise this morning. I just hit 79k miles. I know I'm past the factory warranty but someone meantioned getting the repairs covered under the emissions warranty which I believe goes to 100k? Can someone verify this?
05-28-2017, 08:07 PM
#38
King Hater
05-28-2017, 08:26 PM
#39
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