No more Fords for me
05-11-2014, 08:16 PM
#51
Ford customer service is an absolute joke I couldn't get a hold of anyone and called everyday for 2 weeks with no call back. I feel your pain for sure. I had to fight like hell to get a new engine put in my truck and its been in the shop for over a month. I'm hoping to get it back next week with a brand new 5.0 long block.
Bad part is all automakers have their bad ones were just the unlucky ones that bought them. Put up the good fight!
Bad part is all automakers have their bad ones were just the unlucky ones that bought them. Put up the good fight!
05-11-2014, 09:22 PM
#52
Junior Member
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I may have missed it,but where is this joke of a dealership at?I would think everyone would like to know so to either avoid them like the plague,or make it a point to hound them for what they supposedly did and show them that there is repercussions for what they did when it goes viral on a ford truck owners forum.
05-12-2014, 10:50 AM
#53
Going to a Silverado should be the last thing you do. They're a hunk of ****. My cousin and best friend just got rid of their Silverado's and both were less than a year old. My cousin picked up a 2500 series RAM with a 6.4 and my friend went with an F150 FX4. If you think Ford's customer service is bad your in for a rude awakening my friend. You outta do some research of that GEM!
05-12-2014, 10:59 AM
#54
Senior Member
05-12-2014, 11:39 AM
#55
Senior Member
guy said he got a buyback and is buying a chevy (already with cylinder deactivation recalls and fires). . . .
Issue solved. Thread closed?
Issue solved. Thread closed?
05-12-2014, 11:53 AM
#56
Ford Customer Service
05-13-2014, 04:15 PM
#57
Junior Member
I currently own all three big manufactures trucks, Ford, Chevy, and Ram(Dodge).
In my experience the absolute worst after sales service is Ram(Dodge).
I was lied to repeatedly, and at one point the service manager, and zone rep of a dealership told me that I could not understand the "cadence" of a high performance motor.
It had a dead miss on # 1 cylinder.
The PCM driver on that cyl was shorted to ground internally.
I owned and operated a high performance Fuel Injection and carburation shop for over thirty years.
The Chevy, and Ford Service have been "OK", to great in dealings with both.
I will never buy another Ram/Chrysler product, even if I had to walk.
I hope that things work out to a solution that you can live with.
In the past I have had situations that were not to my complete satisfaction, but were OK and I just decided to go on.
Life is never going to happen to my satisfaction, in all areas, all the time.
I have to ask myself do I want to be happy,
or do I want to be "RIGHT".
In my experience the absolute worst after sales service is Ram(Dodge).
I was lied to repeatedly, and at one point the service manager, and zone rep of a dealership told me that I could not understand the "cadence" of a high performance motor.
It had a dead miss on # 1 cylinder.
The PCM driver on that cyl was shorted to ground internally.
I owned and operated a high performance Fuel Injection and carburation shop for over thirty years.
The Chevy, and Ford Service have been "OK", to great in dealings with both.
I will never buy another Ram/Chrysler product, even if I had to walk.
I hope that things work out to a solution that you can live with.
In the past I have had situations that were not to my complete satisfaction, but were OK and I just decided to go on.
Life is never going to happen to my satisfaction, in all areas, all the time.
I have to ask myself do I want to be happy,
or do I want to be "RIGHT".
05-14-2014, 08:41 AM
#60
[QUOTE=dieselhunter44;3227428]
It was the same when I was a salesman at a Ford dealer. The dealer had to maintain a certain survey average (which necessitated getting a perfect score on nearly every survey returned) to participate in certain incentives and higher hold-backs on sales. My base commission was never affected by these surveys, but they would reduce certain spiffs that were paid out based on the incentives and bonuses paid out by Ford if you didn't maintain a certain survey average yourself.
I believe the service department had something similar when it came to warranty reimbursement as well.
I'd guess that if the dealer got bad enough, a manufacturer could also start pushing their orders to lower priority, reduce allocation of vehicles, etc., most of the difficulty with punishing a dealer has to do with the web of state laws governing dealers. Unless it is in a state where the manufacturer has a large presence in terms of offices, manufacturing facilities, etc., most of these large dealer groups keep enough money going to politicians to sway the law to their side.
Same here in the States, at least in my area.
When I bought both of my trucks (two different dealers too) it was made very clear to me that any bad review on a Ford survey meant that the dealer got fined by Ford. And the salesman loses a chunk of his commission on the sale.
When I bought both of my trucks (two different dealers too) it was made very clear to me that any bad review on a Ford survey meant that the dealer got fined by Ford. And the salesman loses a chunk of his commission on the sale.
I believe the service department had something similar when it came to warranty reimbursement as well.
I'd guess that if the dealer got bad enough, a manufacturer could also start pushing their orders to lower priority, reduce allocation of vehicles, etc., most of the difficulty with punishing a dealer has to do with the web of state laws governing dealers. Unless it is in a state where the manufacturer has a large presence in terms of offices, manufacturing facilities, etc., most of these large dealer groups keep enough money going to politicians to sway the law to their side.
