TomB985

Not to start an argument or anything, but there's a difference between a manufacturer and a dealer. The techs at the dealer have screwed the pooch by not completing any sort of complete diagnosis. Sure you can argue that an FSE should have been dispatched earlier to help find the root cause, but don't forget the big issue at this point is a consistent misdiagnosis. Done by technicians that work for an independent, locally owned business rather than Ford. If they bought back every truck that was misdiagnosed can you imagine how expensive a new truck would be?

No doubt this should have been fixed right the first time, and to say that the OP hasn't been treated as he should have been is a gross understatement. But much of the blame falls on the dealer service department and nobody seems to make that distinction. Someone who reads a thread about an extremely rare, one in a million(or higher) occurrence and decides to buy another brand has some serious dysfunction in basic logic. .

I have the utmost respect for the OP and how he's handled this whole thing, but the lynch mob is ridiculous.

Largefarva

But what you're failing to see is that Ford should have done the right thing a long time ago (I believe I mentioned after the first replacement engine blew) and gotten him out of that truck. One would think they would want it back so they could find out exactly what happened to cause it to blow two engines in such a short period of time.

Well...Ford didn't do that and they too need to share the blame. Plain and simple.

eric_hu

Exactly! Ghost has been in contact with Ford Canada since the beginning. Also ford is responsible for their dealers.

eric_hu

This really makes me sick. Some people have no respect for stuff others worked hard for and care about. And ford dropped the ***** by allowing them to work at the dealer. They should realized by now on just the people here stating their change of mind on a ford purchase alone they'd have lost more money than replacing Ghost's engine at every oil change up to 100k. Let along the people we are going to tell. I used to go on and on about how much I love the truck when people ask about it but now I can't even drive the truck hard without thinking about this horror story. I'll link this on the jeep srt forum I'm on as well if its not there already.

Azuri

Ghost this should help things along!

GhostintheMachine

I can really identify with what you're saying here and to a certain extent I agree. I feel that at the time of engine 2 Ford could of at least copped me a loaner and had my truck taken to a dealership in a city. Then a FSE could of flown out and gone over it. For an extra 80 maybe kms my truck ended up at a dealer that has maybe 20 new vehicles on the lot and a service department with maybe 4 bays.

I'm in no way saying that a bigger dealer must be better. I just think they really mishandled the situation back then and blew me off.

I'm also saying that when a replacement engine lasts 5000 kms maybe it's time to assist the dealer. My customer service rep at that time acted like I was a total pain in his *** and maybe dealing with the situation was but hey that's his job. I do my job even when it sucks that's why I can afford a nice new f150.

As far as the lynch mob goes I'm going to use one of the customer service reps I've dealt with favorite lines. "That's your right as a consumer".

I will say my 03 f150 and 08 f150 were both great trucks. The 03 left me stranded when the alt went bad. That was at 190 thousand kms. It was no big deal.

The problem is when the product fails time and time again ford Canada should step in and solve it. It's not like blown ecos are common in the first place.

Bills96TA

FYI Ford is starting to buyback/lemon law Ecoboost trucks in the states but are doing everything they can to keep the condensation issue out of the news...yes I know this 100% first hand. I am afraid they might have let Ghost's issue go to far and its viral and I honestly don't know if they can come back from this specific problem I came to Ford from GM because of the bailout but will go back just as easy if this is the way they want to play the game, I as well as most others am floored it had to come this far already. Its not bashing to call a spade a spade, might not be what diehards want to hear but the truth is the truth.

GhostintheMachine

Laughter!

rcruz3568

Well I read the whole thread and all I can saw is wow. U have stayed more calm then I could have. Man I would be hot! Prolly in jail...... Cause I would drive that truck right in the front door and park it in the middle off the nearest ford dealership get out and throw the keys at em an tell em y'all can have this pos! And walk away I couldn't put up with that poor service. I understand this is prolly 1 in a million but come on 3 blown engines am now needing a 4th. The second one would have had me upset but the 3rd one...... Well I would have been done. That's crazy.... Hope it gets better for you man. I like my 1999 f150 lol cause I can do all the work to it myself and know its done right. It's only on its second engine lol

trailrunner

In the states when you buy the extended warranty they provide you with a rental and reimburse you for any expenses caused by the failure of the vehicle. Is that not the case in Canada?