The first time my Eco blew up......
07-16-2013, 10:52 PM
#381
Senior Member
I won't be buying another Ford. Once I'm finished with my 12 FX4 I will look at GM or Toyota. This is unacceptable. Reading this makes me embarrassed to have purchased an F-150 and I can't imagine how Ford employees who have read this thread feel.
Ford needs to make this right. Now.
Ford needs to make this right. Now.
But I've also never had problems these awful either. But I won't lie and say it's gonna keep me from buying another F150 one day ... unless it became a common occurrence...
07-16-2013, 11:31 PM
#382
Wow this is just appalling and sickening with how you've been treated by Ford. I cannot believe that they've let you get to your fourth engine in that truck.
I hate to say it but I bet that GM, Dodge, or even Toyota would have made things right with you a long long time ago (ie after the first replacement engine went out). I'm a Ford guy too (I drive a 2011 F150 and my wife drives a 2013 Escape) but I wouldn't blame you one bit if you took your business elsewhere...even if they replace your truck.
I know that Ashley is looking into this for you and she's limited with what she can do, but really it shouldn't have even had to get her involved. Ford should have stepped up and done the right thing way before now.
If I were you I'd get a lawyer, and get the media involved. Ford hasn't cared one single bit about you and what you've gone through....time for patience and understanding is over. Go for the jugular and get the story out there.
I hate to say it but I bet that GM, Dodge, or even Toyota would have made things right with you a long long time ago (ie after the first replacement engine went out). I'm a Ford guy too (I drive a 2011 F150 and my wife drives a 2013 Escape) but I wouldn't blame you one bit if you took your business elsewhere...even if they replace your truck.
I know that Ashley is looking into this for you and she's limited with what she can do, but really it shouldn't have even had to get her involved. Ford should have stepped up and done the right thing way before now.
If I were you I'd get a lawyer, and get the media involved. Ford hasn't cared one single bit about you and what you've gone through....time for patience and understanding is over. Go for the jugular and get the story out there.
forget the jugular...
go for the *********. you want your victim to stay alive, that way he suffers longer. lmao
07-17-2013, 12:23 AM
#384
I don't post here often but this forum has been very valuable to me over the years. Trucks are mechanical, and mechanical things break. Places like this help the shade tree guy fix his mechanical issues at home. They also allow us to see what other ford enthusiast experience, both the good and the bad.
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley, it would be very tough to believe. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley, it would be very tough to believe. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
Last edited by futurerancher; 07-17-2013 at 12:34 AM.
The following 4 users liked this post by futurerancher:
Bills96TA (07-17-2013),
GhostintheMachine (07-17-2013),
kev2126 (10-28-2013),
TireKicker (07-17-2013)
07-17-2013, 12:26 AM
#385
the emotional stress, loss of vehicle, money out of your pocket...
not to mention, the sheer neglect you faced by everyone at ford.
just don't post about things on the forum, online, facebook, twitter, etc...
not saying Ashley is a bad person, but i'd consider it a safe bet that someone's watching your every post now.
expecially that you've considered a lawyer.
i'd offer you mine, but he's in bc. give me a few days, i'll call him for you and see what he says. i'll pm you what he says.
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GhostintheMachine (07-17-2013)
07-17-2013, 12:35 AM
#386
I don't post here often but this forum has been very valuable to me. Trucks are mechanical, and mechanical things break. Places like this help the shade tree guy fix his mechanical issues at home. They also allow us to see what other ford enthusiast experience, both the good and the bad.
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley it would be. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way now this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley it would be. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way now this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
carefull about those mopars. i'm a mopar man and I ended up with a ford.
bought a new 2010 in 2010 f150 screw with a 5.4L. every one laughed at me because I've got "old technology" and usually give me a pat on the back as to say, "it's ok you couldn't afford a ecoboost" cause the 2011's were on the lots at the time.
I have nothing dead set against eco's, except they're like a high powered 10 inch sub doing the work of a low powered 15 inch sub. it does do the job, but without that turbo, it ain't nothing.
i took my lawyer for a rip in my truck after the papers were signed. i said "i couldn't afford the V6 turbo motor." he replied "that's quite alright. it's one less thing that could go wrong with it."
oddly enough, you're right man. i never thought of this thread like that until i read it from you. it does sound like a troll story and Ashley proves that it's not bs. i do agree that it's probably part after part that gets replaced if it's his same engine and trans. but what if the computer in the truck is causing the spikes in the engine to blow. who knows?
i do know this, if ghost keeps this truck, he's going to pass it down to his kids and say "she's your problem now"
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GhostintheMachine (07-17-2013)
07-17-2013, 12:37 AM
#387
I don't post here often but this forum has been very valuable to me over the years. Trucks are mechanical, and mechanical things break. Places like this help the shade tree guy fix his mechanical issues at home. They also allow us to see what other ford enthusiast experience, both the good and the bad.
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley it would be. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
Ford has lost a life long customer over this. I was set to sign the papers on a new Ecoboost today, but I just couldn't do it. What has happened here kept going through my mind. There are horror stories about every brand on every brand forum, but nothing like this. This thread is quite possibly the craziest thing I have ever read in any truck related forum over the last 15 years. I printed off a copy of this thread, handed it to the finance guy and drove over to the Dodge lot. I haven't decided on which truck yet, but it will be a Dodge. I told the new sales guy why I came in and referenced this thread again, he said in his 25 years in sales, he had never heard of anything like it either. The whole episode is unbelievable.
I know Ashley is here to help, but really she has only made it worse. We have an official ford rep posting here verifying everything the OP has told us! The story almost sounds to far fetched to be true and without Ashley it would be. If Ford is reading this, do the right thing. Send out one of your high priced execs to the oil patch in a new truck and personally apologize to the OP. It is the only way this story has a happy ending now. It would also go a long ways in letting the public know that this is not the way Ford wants to treat its customers. I want to believe that this has happened due to a breakdown in communication somewhere, right? Can this really be company policy?
When the person from ford of Canada exec offices called me this morning she requested I take the truck back to the dealer that had it last. I had previously explained to her that dealer had damaged my vehicle. I had also previously explained that the motor was shot. She asked me if I was in possession of the vehicle and again I had previously explained that it was at the closest dealer from the breakdown spot.
That call literally stunned the **** out of me. It was like the previous call didn't exist at all. That really showed me what a non priority I was. A ford of Canada employee at the executive office level had a conversation with me and as far as I could tell didn't even listen to what I had said.
I actually called her back about an hour later and left a message for her because I thought maybe she had confused me with someone else.
Take from that what you will.
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bobkyle2 (07-17-2013)
07-17-2013, 01:03 AM
#388
I hope this gets resolved soon!
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GhostintheMachine (07-17-2013)
07-17-2013, 01:08 AM
#389
*popcorn*
Wish the loss in sales due to this was measurable
. Not to mention the qualitative aspects such as brand image, which is much more devastating long-term and difficult to reverse.
Henry is probably rolling over in his grave...
But yeah, regardless, hope you get a new truck man. If I could afford it, I'd buy you a damn truck myself. Wouldn't be a Ford.
Wish the loss in sales due to this was measurable
. Not to mention the qualitative aspects such as brand image, which is much more devastating long-term and difficult to reverse.Henry is probably rolling over in his grave...
But yeah, regardless, hope you get a new truck man. If I could afford it, I'd buy you a damn truck myself. Wouldn't be a Ford.
Last edited by lanmorga; 07-17-2013 at 01:17 AM.
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GhostintheMachine (07-17-2013)
07-17-2013, 01:17 AM
#390
I just signed up here to comment on this thread (saw it over on vwvortex).
This story makes me sick to my stomach. I too have been considering a new Ford (2014 Mustang 5.0)...and hearing something like this makes me want to buy something else.
It is obvious that the issue your truck is having is external to the motor - I would guess ECU/tune related. It boggles my mind that after replacing the motor 3 times now, that Ford wouldn't have tried to actually diagnose it, rather than applying quite an expensive Band-Aid solution. It is almost a sure thing that your truck will continue to go through more motors.
Take this story to the media, get lawyers involved, and get what other legal help you can. This is simply not acceptable anymore, especially with the truck being further damaged by the dealerships. Even if they manage to diagnose the issue, the body and interior have now been damaged as well.
Ford - do the right thing and reimburse this guy. You may be able to retain his business as well as the business of many others if you can end this properly.
This story makes me sick to my stomach. I too have been considering a new Ford (2014 Mustang 5.0)...and hearing something like this makes me want to buy something else.
It is obvious that the issue your truck is having is external to the motor - I would guess ECU/tune related. It boggles my mind that after replacing the motor 3 times now, that Ford wouldn't have tried to actually diagnose it, rather than applying quite an expensive Band-Aid solution. It is almost a sure thing that your truck will continue to go through more motors.
Take this story to the media, get lawyers involved, and get what other legal help you can. This is simply not acceptable anymore, especially with the truck being further damaged by the dealerships. Even if they manage to diagnose the issue, the body and interior have now been damaged as well.
Ford - do the right thing and reimburse this guy. You may be able to retain his business as well as the business of many others if you can end this properly.
The following users liked this post:
GhostintheMachine (07-17-2013)