EcoBoost Aftermarket 4" Exhaust Dyno Results
06-07-2011, 06:06 PM
#41
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There is more to this story, has to be. You need to clarify, because it sounds like you gave them a CC number, they charged it and shipped the exhaust, then you asked them to use a different CC number. They did what you asked, and you're upset because the credited funds from the first credit card aren't immediately showing up in your bank. I hope that's not the case, but it's what it sounds like from the 2 emails you have posted.
Sounds to me like they did everything you asked them to do. If you are truly a small business owner, put yourself in their shoes and remember how hard it is to deal with a difficult and demanding customer. I don't see a screwing over here at all.
Sounds to me like they did everything you asked them to do. If you are truly a small business owner, put yourself in their shoes and remember how hard it is to deal with a difficult and demanding customer. I don't see a screwing over here at all.
By the way, I am a small business owner myself and I find it completely unacceptable to blame my customers when it's my fault. I do what it takes to make it right. Otherwise they will just go to someone else. Businesses exists to serve customers, not the other way around.
Last edited by mtu_f150; 06-07-2011 at 06:12 PM.
06-07-2011, 06:11 PM
#42
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Last email I received from them. It's too bad that they can't take responsibility for not calling me before they charged my card and shipped the products as they promised me. I can't comment on the product yet as the box is sitting in my garage but I can say that I would not recommend doing business with these guys as they have a tough time admitting they were wrong and doing the right thing to correct the situtation. Just don't want to see another forum member get burned by these guys.
You must have misunderstood, I am not admitting a mistake on our end, I apologized that you are unhappy. We hustled to get an order out to try to satisfy you, I even placed a special phone call to let you know it was shipping. If the fact that a customer getting us the wrong credit/debit card information is my downfall as a 37 year old business, so be it. We did what you asked as to making the credit and rebilling per your request, how the funds flow back to your account are issues for your bank. We have done what we can for you sir.
Thanks,
Mike Forbes
You must have misunderstood, I am not admitting a mistake on our end, I apologized that you are unhappy. We hustled to get an order out to try to satisfy you, I even placed a special phone call to let you know it was shipping. If the fact that a customer getting us the wrong credit/debit card information is my downfall as a 37 year old business, so be it. We did what you asked as to making the credit and rebilling per your request, how the funds flow back to your account are issues for your bank. We have done what we can for you sir.
Thanks,
Mike Forbes
06-07-2011, 06:14 PM
#43
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Well they have to receive their money as they did deliver the product but the first card is a debit card and as I explained went into overdraft as I was not expected to be billed this week.
06-07-2011, 08:19 PM
#44
Let me see if I got this right...
First:
Sounds like your frustration is largely due to them not being able to reverse the debit card charge immediately (beyond their control), not trying hard enough to contact you before they charged the card you gave them, and not being polite enough trying to rectify the situation. Fair enough.
On the early delivery, most people don't mind when a vendor delivers something faster than they originally estimate...
I appreciate your frustration, and your position that if they had contacted you, the hassle would have been avoided. But giving them the correct card that you actually wanted charged in the first place or ensuring the card you gave them had adequate funding (even though the shipment was scheduled for a week or so away) would have also avoided the hassle.
First:
- You ordered the exhaust.
- They said the product was delayed and wanted a credit card to expedite it.
- You gave them a debit card.
- You asked them to call before they actually charged the card.
- They finished the exhaust early.
- They say they tried to contact you, you say they didn't or misdialed.
- They charged the debit card you gave them, but you really didn't want that one charged, or didn't have notice to transfer money.
- This overdrafted the debit card checking account and you hit with a fee.
- You asked them to credit back the debit card, which they did, but their credit card processor takes several days to complete this (typical).
- You gave them a new card which they charged.
- You want them to somehow expedite the credit and perhaps cover the overdraft fee because you view this as their error.
Sounds like your frustration is largely due to them not being able to reverse the debit card charge immediately (beyond their control), not trying hard enough to contact you before they charged the card you gave them, and not being polite enough trying to rectify the situation. Fair enough.
On the early delivery, most people don't mind when a vendor delivers something faster than they originally estimate...
I appreciate your frustration, and your position that if they had contacted you, the hassle would have been avoided. But giving them the correct card that you actually wanted charged in the first place or ensuring the card you gave them had adequate funding (even though the shipment was scheduled for a week or so away) would have also avoided the hassle.
Last edited by pfbz; 06-07-2011 at 09:43 PM.
06-07-2011, 09:28 PM
#45
Senior Member
beyond that, it can take upward of a week to credit an account and that is beyond their control.
maybe you should have just given them the right card to begin with or waited until you had funds in the other account to place the order.
06-07-2011, 10:58 PM
#46
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sounds to me like this whole mess is your fault, not theirs. if you didnt want the debit card charged, you never should have given it to them.
beyond that, it can take upward of a week to credit an account and that is beyond their control.
maybe you should have just given them the right card to begin with or waited until you had funds in the other account to place the order.
beyond that, it can take upward of a week to credit an account and that is beyond their control.
maybe you should have just given them the right card to begin with or waited until you had funds in the other account to place the order.
Really, my fault? The agreement over the phone was they call me to confirm when the product is ready to ship and then I authorize them to charge my card. The verbal agreement did not give them free reign to charge my card whenever they felt like it. If they called me up when they said it would be ready, there would not have been an issue. If they had called me when it was ready on Friday/Saturday of last week, I would have told them to use my credit card instead. The fact of the matter is they failed to contact me as they had agreed to and charged my card regardless. Anyways, I feel like I've made my point that you can't trust this business at their word. They failed to do what the agreed to do and then couldn't admit that they were wrong. So just a word of warning to others that I wouldn't put to much faith in whatever they tell you or promise that they will do because of this experience. Take from it what you will. I don't want to hijack the thread but I do want forum members to be aware of my experience.
On a different note, I didn't get to installing the exhaust today but once I do I'll post pictures and comments on the product itself.
06-08-2011, 01:11 AM
#48
Suggestion: If you have an iPhone, download something like dynalicious (yea, it's $12), and do before and after dyno runs with it. ***WAY*** cheaper than real dyno time, especially two different times, and reports are that it is actually quite accurate, especially for plus/minus on the same vehicle.
